Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenasha Vazquez

Summary

Experienced counseling professional with a demonstrated ability to provide support and guidance to residents while navigating daily challenges and personal growth. Recognized for creating a safe and supportive environment, skillfully managing conflict, and prioritizing resident well-being. Highly collaborative and adaptable, committed to achieving positive outcomes through teamwork and responsive care.

Overview

7
7
years of professional experience

Work History

Residential Counselor

Gandara Mental Health Center
11.2024 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Monitored and documented client progress toward meeting goals and objectives.

EVS Technician

Holyoke Hospital
04.2023 - 10.2024
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
  • Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
  • Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.

EVS Technician

Baystate Health - Baystate Medical Center
06.2021 - 01.2023
  • Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
  • Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
  • Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
  • Maintained inventory levels for cleaning supplies, anticipating needs and preventing shortages that could impact service delivery.
  • Provided support during large-scale events such as flu season or outbreaks by adjusting work schedules accordingly to meet increased demand for services .

Supervisor

CVS Pharmacy
02.2020 - 01.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Cashier Team Lead

GlobalOne
01.2022 - 10.2022
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.

Special Needs Babysitter

Sianna Reyes
06.2018 - 09.2022
  • Successfully managed behavioral issues using positive reinforcement techniques.
  • Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
  • Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
  • Established a safe and nurturing environment, promoting positive behavior and emotional growth.
  • Provided compassionate support during challenging situations, demonstrating empathy and understanding of each child''s unique struggles.

Education

High School Diploma -

Springfield High School Of Science And Technology
1250 State St Springfield Ma,01109
06-2021

Skills

  • Crisis Management Techniques
  • Client Support Advocacy
  • Establishing Boundaries
  • Stock Management
  • Counseling Techniques
  • Crisis Intervention Strategies

Timeline

Residential Counselor

Gandara Mental Health Center
11.2024 - Current

EVS Technician

Holyoke Hospital
04.2023 - 10.2024

Cashier Team Lead

GlobalOne
01.2022 - 10.2022

EVS Technician

Baystate Health - Baystate Medical Center
06.2021 - 01.2023

Supervisor

CVS Pharmacy
02.2020 - 01.2023

Special Needs Babysitter

Sianna Reyes
06.2018 - 09.2022

High School Diploma -

Springfield High School Of Science And Technology
Jenasha Vazquez