Jenasha Vazquez
Summary
Experienced counseling professional with a demonstrated ability to provide support and guidance to residents while navigating daily challenges and personal growth. Recognized for creating a safe and supportive environment, skillfully managing conflict, and prioritizing resident well-being. Highly collaborative and adaptable, committed to achieving positive outcomes through teamwork and responsive care.
Overview
7
7
years of professional experience
Work History
Residential Counselor
Gandara Mental Health Center
11.2024 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Monitored and documented client progress toward meeting goals and objectives.
EVS Technician
Holyoke Hospital
04.2023 - 10.2024
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
EVS Technician
Baystate Health - Baystate Medical Center
06.2021 - 01.2023
- Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
- Maintained inventory levels for cleaning supplies, anticipating needs and preventing shortages that could impact service delivery.
- Provided support during large-scale events such as flu season or outbreaks by adjusting work schedules accordingly to meet increased demand for services .
Supervisor
CVS Pharmacy
02.2020 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Cashier Team Lead
GlobalOne
01.2022 - 10.2022
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
Special Needs Babysitter
Sianna Reyes
06.2018 - 09.2022
- Successfully managed behavioral issues using positive reinforcement techniques.
- Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
- Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
- Established a safe and nurturing environment, promoting positive behavior and emotional growth.
- Provided compassionate support during challenging situations, demonstrating empathy and understanding of each child''s unique struggles.
Education
High School Diploma -
Springfield High School Of Science And Technology
1250 State St Springfield Ma,0110906-2021
Skills
- Crisis Management Techniques
- Client Support Advocacy
- Establishing Boundaries
- Stock Management
- Counseling Techniques
- Crisis Intervention Strategies
Timeline
Residential Counselor
Gandara Mental Health Center
11.2024 - Current
EVS Technician
Holyoke Hospital
04.2023 - 10.2024
Cashier Team Lead
GlobalOne
01.2022 - 10.2022
EVS Technician
Baystate Health - Baystate Medical Center
06.2021 - 01.2023
Supervisor
CVS Pharmacy
02.2020 - 01.2023
Special Needs Babysitter
Sianna Reyes
06.2018 - 09.2022
High School Diploma -
Springfield High School Of Science And Technology
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