Jenna V. Hemphill
Philadelphia,PA
Summary
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Radio Dispatcher
School District of Philadelphia
03.2023 - Current
- Maintained updated and detailed records of calls in electronic database.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Answer Calls of emergency, complaints, etc
- Monitored flow of paperwork and directed information to appropriate departments.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicate with Facilities, Fire Safety, PPD, Medics, and other callers
- Monitor Fire and Intrusion alarm system for entire School District
- Send proper correspondence for issues with alarm systems
Safety Officer
Philadelphia School District
03.2019 - 03.2023
- Maintain the safety of the school and persons in the schools
- Patrol the interior and exterior of the school, monitor the scan machines
- Proper use of radios and communications
- Keeping proper records of all reports and paperwork
- Work with administration to keep the climate of body calm and safe
Medical Receptionist
Solleye
04.2016 - 03.2019
- Patient intake: obtain update personal information, HIPPA forms, verified insurance information
- Filing and clerical work, answering phones, make appointments, billed routine exams to insurance
- Scan personal paperwork
Collector
Monarch Recovery Management
05.2014 - 08.2015
- Advised clients of debts owed
- Updated all personal information
- Setup payment arrangements
- Accounts Receivables/Customer Service/ Telecommunications
Cashier
Pathmark
10.2013 - 05.2014
- Ran register
- Customer service
- Responsibility for money till
- Knowledge of price changes on store products
Collector
Tate and Kirlin Associates
07.2010 - 01.2012
- Advised clients of debts owed
- Updated all personal information
- Setup payment arrangements
- Accounts Receivables/Customer Service/ Telecommunications
Jewelry Associate
Walmart
04.2005 - 04.2009
- Responsible for all jewelry case setup and security
- Customer service
- Sales and special order
- Keeping records of freight check in and layaway items
Education
HIGH SCHOOL DIPLOMA -
ASHWORTH COLLEGE
01.2013
Skills
- Documentation accuracy
- Information analysis
- Data entry proficiency
- Technical aptitude
- Schedule coordination
- Emergency protocols
- Multitasking and organization
- Prioritizing calls
- Incident reporting
- Data entry
- Call handling
- Time management
- Critical thinker
Accomplishments
- Used Microsoft Excel to develop alarm malfunction tracking spreadsheets.
- Documented and resolved Alarms not communication which led to Alarms getting service and communication issue look into.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Created the Training Handbook, check list.
- Trained new dispatchers
Timeline
Radio Dispatcher
School District of Philadelphia
03.2023 - Current
Safety Officer
Philadelphia School District
03.2019 - 03.2023
Medical Receptionist
Solleye
04.2016 - 03.2019
Collector
Monarch Recovery Management
05.2014 - 08.2015
Cashier
Pathmark
10.2013 - 05.2014
Collector
Tate and Kirlin Associates
07.2010 - 01.2012
Jewelry Associate
Walmart
04.2005 - 04.2009
HIGH SCHOOL DIPLOMA -
ASHWORTH COLLEGE
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