Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Wayland

Summary

Cal Poly State University student, majoring in Communication, who has consistently met deadlines and gets work done fast and efficiently. I am seeking a job that will aid in my communication skills to help support customer demands. I have had experience in customer service from my previous jobs, volunteered in downtown SLO, and have been an orientation leader. I enjoy building customer relationships and helping others, and I am always eager to learn more. I am a detail-oriented team player with strong organizational skills. I do well working with others and communicating effectively with my coworkers.

Overview

1
1
year of professional experience

Work History

Barista

Starbucks
02.2023 - Current
  • Maintained great customer service during hectic periods to promote a positive environment.
  • Worked efficiently and communicated with my coworkers to maintain flow during rush hours.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.


Kayak and Paddleboard Rental Operator

Avila Beach Paddlesports
06.2023 - 09.2023
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Established relationships with reoccurring customers
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Maintained customer service during peak business days
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.

Education

Bachelor of Arts - Communication Studies

California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA
06.2025

Skills

  • Communication skills
  • Menu Memorization
  • Professional Demeanor
  • Hospitality Service Expertise
  • Adaptive and Creative
  • Team Player
  • Friendly and Outgoing

Timeline

Kayak and Paddleboard Rental Operator

Avila Beach Paddlesports
06.2023 - 09.2023

Barista

Starbucks
02.2023 - Current

Bachelor of Arts - Communication Studies

California Polytechnic State University-San Luis Obispo
Jenna Wayland