JENNA WEST
Newport News,VA
Summary
Hard-working individual looking to obtain a position to gain learning, knowledge and skills while contributing to the success of the company.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Mares Exterminating
04.2024 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders, ensuring accuracy and timely delivery to clients.
- Managed customer accounts, updating information and addressing discrepancies promptly.
- Collaborated with team members to enhance service quality and streamline processes.
- Processed incoming payments and updated accounts receivable records accurately.
- Assisted in resolving billing discrepancies to enhance customer satisfaction.
- Maintained organized documentation of invoices and payment transactions.
- Proven ability to learn quickly and adapt to new situations.
Officer Manager
Hampton Marine & Dry Storage
06.2019 - 2023
- Company Overview: Formerly Sunset Boating Center
- Provide general support for visitors. Handle customer inquiries and complaints. Answer calls and route them to the appropriate parties. Experience with both accounts receivable and payable. Maintain filing systems. Prepare and distribute business correspondence.
Photographer
JCPenney Portrait Studio
01.2011 - 12.2012
- Communicated with clients to schedule photoshoots. Managed photography sessions. Distributed photos to the appropriate parties. Processed payments for each session.
Cashier
Food Lion
03.2008 - 11.2008
- Assisted customers in the in-store checkout process to include ringing up sales, bagging items, price checks, coupon redemptions and collecting payment.
Skills
- Excellent customer service abilities Proficient in Microsoft Word, Excel, and QuickBooks
Timeline
Customer Service Representative
Mares Exterminating
04.2024 - 09.2025
Officer Manager
Hampton Marine & Dry Storage
06.2019 - 2023
Photographer
JCPenney Portrait Studio
01.2011 - 12.2012
Cashier
Food Lion
03.2008 - 11.2008
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