Summary
Overview
Work History
Education
Skills
Timeline
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Jenna White

Kalama,Washington

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Digital Shopper

Walmart
07.2021 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.

Crew Member

McDonald's
07.2019 - 05.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Associate of Arts - General Studies

Clark College
Vancouver, WA
04.2025

Skills

  • Order Fulfillment
  • Customer Service
  • Attention to Detail
  • Decision-Making
  • Accurate money handling

Timeline

Digital Shopper

Walmart
07.2021 - 12.2023

Crew Member

McDonald's
07.2019 - 05.2021

Associate of Arts - General Studies

Clark College

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Jenna White