Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Willey

Heath,OH

Summary

Motivated individual with engaging personality and flexible approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Able to lead the team and help maintain a good work flow.

Overview

6
6
years of professional experience

Work History

Server

Harvest Pizzeria
02.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with TOAST POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Lead Server/Bartender

Barrel And Boar
09.2021 - 01.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues with a proper acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Helped establish training program for Bar/ Service.

Bar Manager/Server Shift Leader

Don And Sue's
06.2020 - 08.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Followed strict recipes and drink measurements to minimize product used.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Customer Service Representative

Heartland Bank
01.2018 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Newark High School
Newark, OH
05.2016

Skills

  • Account Management
  • Customer Support
  • Cash Handling
  • Multi-Tasking
  • MS Office Proficiency
  • Exceptional Communicator

Timeline

Server

Harvest Pizzeria
02.2023 - Current

Lead Server/Bartender

Barrel And Boar
09.2021 - 01.2023

Bar Manager/Server Shift Leader

Don And Sue's
06.2020 - 08.2021

Customer Service Representative

Heartland Bank
01.2018 - 05.2020

High School Diploma -

Newark High School

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Jenna Willey