Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jenna Williams

League City,TX

Summary

Dynamic Customer Service Manager with a proven track record at State Farm, enhancing client retention through optimized workflows. Skilled in Salesforce CRM and financial reporting, I excel in communication and process improvement, contributing to a significant increase in new business. Committed to delivering exceptional service and operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Manager

State Farm - Jeremy Hooter Agency
Pearland, USA
01.2013 - Current
  • Oversaw administrative operations for a high-volume insurance agency, including scheduling, reporting, and financial tracking.
  • Managed customer records in CRM systems, ensuring accuracy for policy changes, renewals, and regulatory documentation.
  • Processed premium payments and reconciled deposits daily, aligning with financial reporting procedures.
  • Communicated directly with policyholders, resolving escalations, answering inquiries, and coordinating with internal departments.
  • Created monthly productivity reports, tracked sales performance, and supported budgeting decisions.
  • Maintained up-to-date client records and compliance documentation for audits and internal reviews.
  • Contributed to a 10-15% increase in new business and improved client retention by optimizing service workflows.

Sales Associate

Ann Taylor/LOFT
Texas City, USA
01.2010 - 12.2016
  • Performed daily reconciliation and cash handling, ensuring accuracy in financial reporting.
  • Supported inventory control, stockroom organization, and display planning in coordination with leadership.
  • Delivered high-quality customer service, trained new team members, and maintained strong knowledge of company policy.
  • Contributed to store efficiency through process improvements and attention to operational detail.

Education

Bachelor of Science - Home Furnishings Merchandising, Minor in Business

University of North Texas
Denton, TX
01.2011

Associate of Applied Science -

College of The Mainland
Texas City, TX
01.2007

Skills

  • Microsoft Office Suite
  • Salesforce CRM
  • Financial reporting
  • Billing and procurement coordination
  • Customer service
  • Communication skills
  • Data entry
  • Document management
  • Workflow and process improvement
  • Administrative operations

Certification

  • General Lines - Property & Casualty, 2014
  • General Lines - Life & Health, 2014
  • Notary Public - Texas
  • BLS Certified, 2025
  • CPR/AED & First Aid Certified, 2025

References

References available upon request.

Timeline

Customer Service Manager

State Farm - Jeremy Hooter Agency
01.2013 - Current

Sales Associate

Ann Taylor/LOFT
01.2010 - 12.2016

Bachelor of Science - Home Furnishings Merchandising, Minor in Business

University of North Texas

Associate of Applied Science -

College of The Mainland

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