Karen Shelton

• Reduced customer complaints by proactively identifying and addressing ways to communicate with the customer to reduce their frustration.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Work with customers to ensure a good outcome on their floral orders. placed for delivery or pick up.
• Stayed current with the phone system, POS system and communications as this is a remote position.

• Managed inventory control systems to ensure optimal stock levels and reduce waste.
• Established strong vendor relationships for cost-effective procurement of supplies and services.
• Trained and mentored staff to improve service quality and operational performance.
• Oversaw financial management, including budgeting to maintain proper cash flow
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Managed day-to-day business operations.
• Programmed and maintained POS systems for proper pricing and employee information.

Same duties and Puyallup Location.

Managed daily operations, ensuring efficient workflow and adherence to safety protocols.

Directed staff training programs, enhancing team performance and operational efficiency.