Jenna Wilson
Freeman,PA
Summary
Hard working and ambitious individual with strong communication skills. Reliable, trustworthy, and confident. Capacity to adapt to new situations by developing and implementing plans to resolve needs. Possesses sensitivity yo diverse needs and relates well to people of a verity of backgrounds and cultures. As well as experienced in customer service and can address concerns ina professional way.
Overview
13
13
years of professional experience
Work History
Server
Inspire Brands
Easton, PA
03.2023 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
PCA/Medication Technician
Abington Manor At Morgan Hill
Easton, PA
02.2020 - 07.2022
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Ensured that all prescribed medications were taken as ordered by physician.
Teaching Assistant
The Children's Garden
Easton, PA
09.2014 - 09.2019
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Instructed students individually or in groups to reinforce learning concepts.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Facilitated small group instruction sessions on various topics.
- Established positive relationships with students, parents, fellow teachers and school administrators.
CNA
HCR ManorCare
Easton, PA
07.2011 - 08.2014
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered patient call signals and signal lights to determine patients' needs.
Education
Certification - Certified Nursing Assistant
Bethlehem Area Vocational Technical School
Bethlehem, PA06-2011
High School Diploma -
Pen Argyl Area High School
Pen Argyl, PA06-2007
Some College (No Degree) - General Studies
Northampton Community College
Bethlehem, PASkills
- Compassionate
- Team building
- Organized
- CPR, ADE, and Basic First Aid
Timeline
Server
Inspire Brands
03.2023 - 02.2024
PCA/Medication Technician
Abington Manor At Morgan Hill
02.2020 - 07.2022
Teaching Assistant
The Children's Garden
09.2014 - 09.2019
CNA
HCR ManorCare
07.2011 - 08.2014
Certification - Certified Nursing Assistant
Bethlehem Area Vocational Technical School
High School Diploma -
Pen Argyl Area High School
Some College (No Degree) - General Studies
Northampton Community College