Jenna Wise

Bakery Associate /Cake Decorator

Martins Grocery Store

Smithsburg, Maryland

09.2023 - Current

Prepared and baked a variety of bread, pastries, and desserts daily.
Maintained cleanliness and organization in the bakery area at Martins Grocery Store.
Operated baking equipment, including ovens and mixers, following safety guidelines.
Assisted customers by providing product information and answering questions promptly.
Stocked shelves with fresh baked goods, ensuring proper rotation for freshness.
Monitored product quality to ensure compliance with company standards consistently.
Followed recipes accurately to create consistent and high-quality bakery items.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Followed all safety protocols when operating kitchen machinery.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Provided excellent customer service to foster satisfaction and loyalty.
Trained new employees in proper bakery procedures and techniques.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Checked expiration dates on ingredients prior to usage in production process.
Collaborated with clients to create custom cake designs and themes.
Prepared and colored icing to match specific customer requests.
Utilized cake decorating tools for precision in design execution.
Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
Used pastry bags and tips to pipe messages and decorative roses onto cakes.
Answered phone calls, put in orders and handled customer disputes or complaints.