Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Zufelt

Disputanta,VA

Summary

Dedicated to offering exceptional assistance to team members and patients. Skilled at coordinating appointments, organizing mail, billing and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience

Work History

Optometric Technician

Inderpreet Datta
02.2023 - Current
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.

Pharmacy Technician

CVS Pharmacy
04.2022 - 01.2023
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Call Center Representative

Michael And Son Services
01.2018 - 09.2021
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Thomas Dale High School
Chester, VA
06.2006

Skills

  • Insurance Billing
  • Appointment Scheduling
  • collecting co-payments
  • Billing Adjustments and Refunds
  • Customer communications
  • Multi-line phone talent
  • Building patient relationships

Timeline

Optometric Technician

Inderpreet Datta
02.2023 - Current

Pharmacy Technician

CVS Pharmacy
04.2022 - 01.2023

Call Center Representative

Michael And Son Services
01.2018 - 09.2021

High School Diploma -

Thomas Dale High School

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Jenna Zufelt