MERCI BETTY MARTINEZ
Fernley,NV
Summary
Driven and dynamic professional with a proven track record in customer service excellence at Sika Corporation, adept at handling customer orders and resolving issues with tact. Skilled in Microsoft Office and effective communication, I excel in both team and independent settings, demonstrating strong organizational skills and a commitment to punctuality and reliability.
Overview
15
15
years of professional experience
Work History
Teacher's Assistant
Inter-Tribal Council Of Nevada
Wadsworth, NV
09.2024 - Current
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Supported classroom teacher in managing a diverse classroom of students.
- Facilitated small group instruction and activities for students of varying abilities.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
Customer Service Rep
Sika Corporation
Fernley, NV
01.2022 - 01.2023
- Assist with Customer orders
- Provided outstanding Customer Service to all clients
- Some warehouse knowledge
- Data entry
- Lab Tech - Clean Earth 2095 Newlands Dr
- East Fernley
01.2018 - 01.2021
- Ran inorganics and organics testing with PH Meter and ORP Meter
- Ran the TOC analyzer
- Ran specific gravity work with acids and base chemicals
- Data entry
Night Shift-lead
Taco Bell
01.2014 - 01.2018
- Provided outstanding customer service to all clientele
- Excellent cash handling
- Handled difficult customers with tact and courtesy while promptly solving their issues
Clerk
Smoke Shop
01.2011 - 01.2013
- Provided outstanding customer service
- Trusted to open and close store
- Ran the cash register
- Provided inventory to management
Caregiver – Little Warriors Daycare
01.2010 - 01.2011
- Assisted teachers watch over children
- Prepared snacks
- Teach basic skills
Education
GED -
Skills
- Customer service – placed customers' orders accurately in the system
- Excellent organization and communication skills
- Proficient in MIcrosoft, Excel, Powerpoint
- Bookkeeping
- Managed a crew of 12 or more
- Purchased merchandise
- Independent worker
- Good work ethics: on time to work, and rarely call out
- Marketing materials
- Office Administration
- Resource management
- Data management
- Facility management
- Sales growth
- Project management
- Program management
- Eligibility determination
- Volunteer management
References
References:
Karen Foster 775-447-6080 6 years Accounts Payable
Candace Minoletti 775-271-5101
Timeline
Teacher's Assistant
Inter-Tribal Council Of Nevada
09.2024 - Current
Customer Service Rep
Sika Corporation
01.2022 - 01.2023
01.2018 - 01.2021
Night Shift-lead
Taco Bell
01.2014 - 01.2018
Clerk
Smoke Shop
01.2011 - 01.2013
Caregiver – Little Warriors Daycare
01.2010 - 01.2011
GED -
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