Summary
Overview
Work History
Education
Skills
Timeline
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Jennah Abdul-Hakim

Goodyear,AZ

Summary

Adept Phlebotomy Supervisor with a proven track record at LCA, enhancing team proficiency and patient satisfaction through expert venipuncture and superior patient care. Excelled in recruiting top talent, fostering professional development, and implementing comprehensive training programs. Skilled in HIPAA compliance and communication, significantly contributing to the organization's success.

Overview

22
22
years of professional experience

Work History

Phlebotomy Supervisor

LCA
02.2018 - Current
  • Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
  • Interviewed and hired phlebotomists to work in client office.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
  • Organized continuing education opportunities for existing staff, promoting professional development within the team.
  • Reviewed employee performance and developed improvement plans.
  • Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
  • Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.

Phlebotomist Technician

SQL
08.2006 - 02.2018
  • Reviewed and processed requisitions for laboratory tests.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
  • Increased patient satisfaction by providing efficient and accurate blood collection services.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Packaged and shipped specimens to central lab daily.

Laboratory Phlebotomist

Henry Mayo Newhall Hospital
02.2002 - 08.2005
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Reviewed and processed requisitions for laboratory tests.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Upheld rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures like glove use and hand hygiene practices.

Education

Associate of Science - Medical Assisting

The Bryman School - Tempe
Tempe, AZ
12.2021

Phlebotomy

College of The Canyons
Valencia, CA
05.2005

Skills

  • Phlebotomy Technician
  • Professionalism and Ethics
  • Team Leader
  • Communication abilities
  • HIPAA Compliance
  • Data Entry
  • Paperwork Processing
  • Patient Care
  • Patient confidentiality
  • Venipuncture Expertise
  • Sample Collection techniques
  • Specimen Preparation
  • Specimen handling

Timeline

Phlebotomy Supervisor

LCA
02.2018 - Current

Phlebotomist Technician

SQL
08.2006 - 02.2018

Laboratory Phlebotomist

Henry Mayo Newhall Hospital
02.2002 - 08.2005

Associate of Science - Medical Assisting

The Bryman School - Tempe

Phlebotomy

College of The Canyons

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Jennah Abdul-Hakim