Jennalyn Russell

• Punctually checking in to each location and setting up on time
• Setting up eye catching demo displays that are tasteful and inviting.
• Represent my company professionally at liquor, wine and grocery stores promoting brands effectively.
• Maintain a clean, organized, professional work environment.
• Boost brand awareness by engaging with potential customers and presenting products in a friendly, upbeat manner.
• Work hand in hand with store managers to ensure a successful event.
• Met and exceeded performance goals regularly by demonstrating strong sales skills and a keen understanding of consumer needs.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Maintain accurate records of promotional activities, ensuring effective communication between all relevant parties.
• Recording important data, stats and detailed descriptions of each event.
• Writing recaps for the client, and turning in all reports by deadline assigned.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Assisted with onboarding new clients and securing paperwork completion.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered a multi phone system promptly and directed incoming calls to correct offices and departments.
• Kept reception area clean and neat to give visitors positive first impression.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled large cash transactions.
• Trained new hires.
• Provided administrative support to staff members by handling correspondence, calling clients, writing tags, handling lease returns, and filing documents.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Handled cash transactions and maintained sales and payment records accurately.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
• working in multiple booking systems
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of Disney Parks and services, helping to create magical experiences.
• Efficiently booking Disney restaurants and experiences for guest's upcoming trips.

notating special requests and food allergies to ensure a seamless guest experience at Disney dining locations. (i.e birthday celebrations, anniversaries, wedding proposals, etc )

• Achieved personal performance goals through effective call management, prioritization, and time management.
• Built strong relationships with clients through genuine empathy, active listening, and telling a whimsical story if the situation calls for it.
• Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
• Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
• Having essential knowledge of The Walt Disney Brand and company history.