JennaRose Scrima
The Blackhorse Tavern
Wakefield,MA
16
years of professional experience
Dynamic bartender shift manager with a proven track record in customer service, beverage making, and cleanliness standards. Skilled in upselling strategies and fostering positive customer relationships.
Work History
Bartender Shift Manager
7 Years 4 Months- Supervised bar & server operations during shifts, ensuring efficient service and adherence to standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed inventory levels, kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Resolved customer complaints promptly, fostering a positive atmosphere and encouraging repeat business.
- Cultivated warm relationships with regular customers
Server
4 Years 2 Months- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently, ensuring timely order delivery and attention to detail.
- Managed opening and closing duties, including restocking items and prep work
- Routinely cleaned tables, carpets, counters, floors, storage areas, etc
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Served food and beverages promptly with focused attention to customer needs.
Childcare
4 Years 2 Months- Supervised children's activities to ensure safety and engagement in diverse environments.
- Fostered open communication with parents regarding daily activities, behavior, and developmental milestones.
- Adapted quickly to changing family dynamics and unexpected situations with flexibility and professionalism.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
Education
Associate of Arts - Liberal Arts
High School Diploma
Skills
Beverage making
Upselling strategies
Inventory management
Cleanliness standards
Customer service
Timeline
Bartender Shift Manager
The Blackhorse Tavern
11.2018 - 03.2026Read More
Server
Massimos Ristorante
09.2014 - 11.2018Read More
Childcare
O'Connor Family
07.2010 - 09.2014Read More
North Shore Community College
Associate of Arts from Liberal Arts
Read More
Wakefield Memorial High School
High School Diploma
Read More