Jennel Astells
Dominos's Pizza
Elma,WA
4
years of professional experience
Proven track record in enhancing customer satisfaction at Domino's Pizza through effective complaint resolution and streamlined processes. Skilled in active listening and critical thinking, with expertise in POS systems. Successfully trained staff, boosting team efficiency by 20%. Committed to maintaining high standards of cleanliness and safety in diverse environments.
Work History
CSR
2 Months- Assisted customers with order placements and inquiries, ensuring satisfaction and timely service.
- Handled cash transactions accurately while maintaining a balanced register.
- Collaborated with team members to streamline order preparation processes, enhancing efficiency.
- Managed inventory levels, restocking supplies as needed to minimize disruptions.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes.
- Trained new staff on operational procedures and customer service best practices.
- Utilized point-of-sale (POS) systems for efficient order processing and tracking customer preferences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
EVS Technician
1 Year 11 Months- Cleaned and sanitized patient rooms, common areas, and high-touch surfaces to ensure a hygienic environment.
- Operated cleaning equipment including floor buffers and vacuum cleaners to maintain facility standards.
- Followed safety protocols and infection control procedures in compliance with healthcare regulations.
- Assisted in waste management by properly disposing of hazardous materials per established guidelines.
- Trained new team members on cleaning procedures, safety measures, and equipment operation protocols.
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
Package Handler
3 Months- Sorted and organized packages for efficient processing and distribution.
- Operated package scanning equipment to ensure accurate tracking and delivery.
- Collaborated with team members to optimize workflow and improve loading efficiency.
- Maintained cleanliness and safety standards within the work area at all times.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Timeline
CSR
Dominos's Pizza
06.2026 - CurrentRead More
EVS Technician
Summit Pacific Medical Center
04.2023 - 03.2025Read More
Package Handler
UPS
12.2022 - 03.2023Read More
East Grays Harbor High School
High School Diploma
Read More