Jennet Navedo
Queens,NY
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Customer service expertise, including competitive offerings, pricing and market positioning.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier/Assistant Store Manager
Amable Laundromat & Multiservice
01.2023 - 06.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to multiple customer calls and emails to answer questions about products and services.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Associate
B&M Multiservice
02.2021 - 11.2022
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Cashier/Attendance Clerk
Suds Up Laundromat
05.2018 - 12.2020
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of shop
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
Education
GED -
Lawrence High School
Lawrence, MA06.1998
Timeline
Customer Service Cashier/Assistant Store Manager
Amable Laundromat & Multiservice
01.2023 - 06.2023
Customer Service Associate
B&M Multiservice
02.2021 - 11.2022
Customer Service Cashier/Attendance Clerk
Suds Up Laundromat
05.2018 - 12.2020
GED -
Lawrence High School
Skills
- Interdepartmental Collaboration
- Inventory Control
- Cash Handling
- Solution Planning
- POS Systems Operations
- Customer Service and Assistance
- Staff Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Similar Profiles
JOSEPH SILGUEROJOSEPH SILGUERO
RN Case Manager at AMABLE HOME CARE LLCRN Case Manager at AMABLE HOME CARE LLC
Rosario HurtadoRosario Hurtado
Tax Administrative Assistant at Del Mar Tax & Multiservice AgencyTax Administrative Assistant at Del Mar Tax & Multiservice Agency
CARLOS J. BERNIERCARLOS J. BERNIER
Owner at Royal Express MultiserviceOwner at Royal Express Multiservice