Jennette Cerniglia
Phoenix,AZ
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customers needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
North Italia
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Times Square
07.2021 - 02.2024
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
Server
Beelow's Steakhouse
04.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Resolved customer complaints promptly and professionally to maintain positive reputation
Server
The Cheesecake Factory
12.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Resolved customer complaints promptly and professionally to maintain positive reputation
PHC
Lou Malnatis Pizzeria
05.2019 - 02.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Operated cash register for cash, check, and credit card transactions with excellent accuracy
Education
Associate of Science - Engineering
Maricopa Community Colleges
Glendale, AZ05-2026
Skills
- Exceptional Customer Service
- Food Safety and Preparation
- Alcohol Title 4 Certification
- High-Volume Dining
- Server Training
- Cash Handling
Certification
- Food Handling Card, 01/07/21, 01/07/24
- Arizona Title 4 Certification
Timeline
Server
North Italia
09.2024 - Current
Server
Beelow's Steakhouse
04.2023 - 07.2023
Server
The Cheesecake Factory
12.2022 - 04.2023
Server
Times Square
07.2021 - 02.2024
PHC
Lou Malnatis Pizzeria
05.2019 - 02.2021
Associate of Science - Engineering
Maricopa Community Colleges
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