Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Jennfer Stone

Weatherford,TX

Summary

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Leeway Dental
Jacksboro, Texas
01.2022 - 08.2024
  • Managed daily office operations and ensured smooth workflow at a dental practice.
  • Coordinated patient scheduling and maintained appointment calendar for optimal efficiency.
  • Trained new staff on office procedures and customer service best practices.
  • Developed and maintained filing systems for patient records and office documents.
  • Assisted in financial processes, including billing, invoicing, and insurance claims management.
  • Facilitated communication between patients, dentists, and administrative staff effectively.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Maintained confidential records relating to personnel matters.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Lead Office Administrator

Weatherford Dental
Weatherford, Texas
10.2018 - 07.2024
  • Managed daily office operations and ensured efficient workflow at dental practice.
  • Supervised administrative staff and provided training on office protocols and procedures.
  • Handled billing processes and resolved discrepancies related to insurance claims efficiently.
  • Coordinated patient scheduling and maintained appointment calendars for multiple providers.
  • Developed office systems to streamline communication between staff and patients effectively.
  • Assisted in preparation of presentations for internal and external use by senior staff members.
  • Performed general administrative duties such as photocopying, scanning and mailing letters.
  • Processed invoices and payments in accordance with company policies.
  • Answered phone calls from customers and responded to their inquiries via email or phone.
  • Scheduled appointments for senior staff members and coordinated video conferences as required.
  • Oversaw the maintenance of office equipment such as computers, printers, copiers and fax machines.
  • Provided support to executive management team on special projects as needed.
  • Handled confidential documents ensuring security protocols are followed.
  • Managed employee records including payroll information, benefits enrollment forms.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Checked figures and postings for correct entry and proper codes.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Automated office operations by managing client correspondence and data communications.
  • Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
  • Resolved customer complaints or answered customers' questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Computed balances, totals or commissions to support accounting team.

Dental Assistant

Forever Teeth
Decatur, Texas
01.2016 - 01.2017
  • Assisted in preparing treatment rooms for dental procedures.
  • Sterilized and organized dental instruments and equipment.
  • Provided support during patient examinations and treatments.
  • Recorded patient information accurately in electronic health records.
  • Managed scheduling of patient appointments for the dental office.
  • Educated patients on oral hygiene and post-treatment care.
  • Maintained inventory of dental supplies and placed orders as needed.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Educated patients on proper oral hygiene techniques and habits.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Ensured compliance with infection control policies and procedures.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Updated patient records with new data and treatment information.
  • Took medical and dental history and recorded vital signs of patients.
  • Exposed dental diagnostic x-rays.
  • Prepared bills and completed insurance forms using system software.

Education

Registered Dental Assistant - Dentistry

Dental Assisting (RDA)
Fort Worth, TX
05-2009

Skills

  • Patient record management
  • Inventory control
  • Office operations
  • Insurance claims processing
  • Data analysis
  • Team collaboration
  • Financial administration
  • Written communication
  • Logistics coordination
  • Multitasking capacity
  • Problem-solving abilities
  • Budget management
  • Audit reporting
  • Sales forecasting
  • Team leadership
  • Conflict resolution
  • Teamwork and collaboration
  • Risk management

Accomplishments

I am a part of the Garden club for our community and have won best garden several years in a row . I take pride in my plants!

Certification

  • CPR certified in infants and adult
  • listening skills are amazing
  • often give the best advice

References

Trace Riley -Regionl manager for Lake worth Dental.        (817)655-3319

Stephanie Miller - Retired military                                        (817821-6785

Christine Holybee - Retired.                                                 (630)815-5151

Angel Anders - Retired                                                         (817)374-9673

Timeline

Office Manager

Leeway Dental
01.2022 - 08.2024

Lead Office Administrator

Weatherford Dental
10.2018 - 07.2024

Dental Assistant

Forever Teeth
01.2016 - 01.2017

Registered Dental Assistant - Dentistry

Dental Assisting (RDA)

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