Jenni Bromaghim
Saint Charles,MO
Summary
Professional, outgoing Patient Service Representative with experience in healthcare support and managing patient interactions. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
2027
2027
years of professional experience
Work History
Patient Service Representative III
Washington University Orthopedics
10.2025 - Current
- Provide exceptional customer service in a fast-paced orthopedic environment.
- Collaborate with team members to streamline office workflows and enhance patient experience.
- Resolve patient concerns and complaints promptly to foster positive relationships within the practice.
Patient Service Representative
St Louis Orthopedics & Sports Medicine BJC
Creve Coeur, MO
10.2023 - 10.2025
- Verified insurance eligibility and coverage for patients.
- Facilitated patient registration by accurately entering demographic and insurance information.
- Answered incoming calls, handling patient concerns with professionalism and empathy.
MA/Care Coordination Specialist
SSM Health Medical Group
Bridgeton, MO
01.2021 - 06.2023
- Conducted audits and supported clinical staff by coordinating patient communications and follow-up reminders.
Medical Assistant Lead
SSM Health Outpatient Center
Saint Charles , MO
04.2017 - 01.2021
- Managed patient scheduling and coordination of appointments to optimize clinic operations.
Customer Service Rep
Welsch Heating & Cooling Aug 2009-Oct 2016
Education
Ortho Tech Sports Medicine/ EMT
United States Navy
Annapolis, MD05-1997
Orthopedic Tech/ EMT/Sterile Processing Tech
NAS JAX/ Naval Hospital
Jacksonville, FL11-1994
Medical
Naval Hospital Corpsman Training
San Diego, CA03-1993
High School Diploma -
South Gwinnett High School
Snellville, GA06-1989
Skills
- Strong Patient relations
- Exceptional communication skills
- HIPAA Compliance
- Effective problem solving
- Medical Terminology
- Insurance verification
- Appointment scheduling
Timeline
Patient Service Representative III
Washington University Orthopedics
10.2025 - Current
Patient Service Representative
St Louis Orthopedics & Sports Medicine BJC
10.2023 - 10.2025
MA/Care Coordination Specialist
SSM Health Medical Group
01.2021 - 06.2023
Medical Assistant Lead
SSM Health Outpatient Center
04.2017 - 01.2021
High School Diploma -
South Gwinnett High School
Customer Service Rep
Welsch Heating & Cooling Aug 2009-Oct 2016
Ortho Tech Sports Medicine/ EMT
United States Navy
Orthopedic Tech/ EMT/Sterile Processing Tech
NAS JAX/ Naval Hospital
Medical
Naval Hospital Corpsman Training