Trinity McDuffie
Greensboro,N.C.
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
5
5
years of professional experience
Work History
Patient Service Representative III
Atrium Health Wake Forest Baptist Medical Center
Winston Salem
- Complete assigned registration functions within multi-specialty clinics, including claim edit work queues, pre-certification
- Identify available payment options, financial counseling, hospital sponsored financial programs, and other financial clearance related duties.
- Documented and managed patient information in computer system.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained proper authorization and identification to release confidential medical records.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Patient Service Representative I
Atrium Health Wake Forest Baptist Medical Center
Winston Salem
02.2023 - Current
- Working knowledge of computerized registration (EPIC)
- Assist at multiple medical locations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ran credit card batches and balanced deposits on daily basis.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Documented and managed patient information in computer system.
Specimen Accessioner
LabCorp
Burlington, NC
08.2019 - 07.2021
- Receive and prepare biological specimens for accurate processing
- Unpack and route specimens to their respective staging areas
- Meet production needs to ensure timely and accurate results
- Comply with applicable environmental health and safety policies and procedures
- Handle and dispose of medical and chemical waste
- Enter and verify patient information, confirming the information.
Education
Health Service Management B.S. -
North Carolina Agricultural and Technical State University
05.2025
Skills
- Advanced analytical excel skills
- Exposure to HRIS and prior experience with Lawson systems
- Strong problem-solving and financial modelling skills
- Proven planning skills with aptitude to accommodate shifting priorities and manage tight timelines
- HIPAA Compliance
- Customer Service
- Patient interviewing skills
Timeline
Patient Service Representative I
Atrium Health Wake Forest Baptist Medical Center
02.2023 - Current
Specimen Accessioner
LabCorp
08.2019 - 07.2021
Patient Service Representative III
Atrium Health Wake Forest Baptist Medical Center
Health Service Management B.S. -
North Carolina Agricultural and Technical State University
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