Jenni McCullen
Southport,NC
Summary
Customer-oriented Reservation manager with experience in property management of high end vacation homes. Hardworking with excellent telephone sales skills. Works to answer all guests and owners questions via phone or email to reach positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservation Manager/Property Managment
Bald Head Island Services
Bald Head Island, NC
07.2017 - 05.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with renters and owners while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed maintenance and cleaning issues by assigning specific task as needed to employees in the field
- Checked vacation rentals behind cleaners to assure they met company standards
- Participated in hurricane prep for home owners and assisted in checking for damage after storms
- Actively participated in owners month end and yearly statements and other accounting as needed
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Master of Arts - Psychology
NC State University
Raleigh, NC12.2011
Bachelor of Arts - Psychology
Meredith College
Raleigh, NC05.2007
Skills
- Service Quality
- Great communication skills
- Prolific in Streamline integrated software
- Developing Rapport with Guests and owners
- Well organized
- Multi-tasker
- Problem solver
Certification
Licensed Realtor for 6 years
Timeline
Reservation Manager/Property Managment
Bald Head Island Services
07.2017 - 05.2022
Master of Arts - Psychology
NC State University
Bachelor of Arts - Psychology
Meredith College
Similar Profiles
Astra HarvellAstra Harvell
House Keeper at Bald Head Island ServicesHouse Keeper at Bald Head Island Services
Carissa Greene-williamsonCarissa Greene-williamson
Cleaner Supervisor at Dirt Busters Cleaning ServicesCleaner Supervisor at Dirt Busters Cleaning Services
Katherine RheubyKatherine Rheuby
Barista at Bald Head Island ClubBarista at Bald Head Island Club