Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jenni Miller

Bloomington,IN

Summary

Ambitious professional who is passionate about supporting students through advocating for student success and participating in university-level developmental efforts. Well-versed in customer service and communication skills. Has contributed to systematic university-level change through offering professional feedback, content creation skills, and project management abilities.

Overview

6
6
years of professional experience

Work History

Communications Specialist

Office of Scholarships
01.2023 - Current
  • Manages and supervises all external outgoing and incoming communication for the Office of Scholarships
  • Supervises current Hoosier Scholar Ambassador student staff with engaging in daily communications through email correspondence and phone calls
  • Creates and manages the calendar for all Office of Scholarships marketing and communications projects
  • Acts as a liaison between the Office of Scholarships and the Enrollment Marketing and Communications department for all marketing and communication project needs
  • Works daily in IU Bloomington systems such as SIS, WCMS, IUIE, Slate, Blackbaud Award Management, and others in assisting students, parents, and campus partners in their questions and concerns
  • Creates and manages content for the Office of Scholarships website through tasks such as website and page creation in WCMS, gathering comparatives for improving content and functionality of digital content such as our website, and regular auditing of website content and making edits when necessary
  • Creates content for outgoing communications such as awarding notification letters
  • Completes digital design tasks such as creating graphics, creating content for social media posts, etc.

Freelance Photographer

Miller Photography
08.2017 - Current
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Photographed high-quality images for various print and digital projects.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
  • Monitored trends in photography to stay current in industry.

Senior Residential Technician

Centerstone
08.2021 - 08.2022
  • Assisted clients in gaining a better understanding of their illnesses and treatment options
  • Oversaw treatment projects aimed at improving problem-solving abilities and creative thinking
  • Assisted with medication administration and worked with the pharmacy to restock medications
  • Charted and recorded information in client files
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose
  • Anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills, and functional living skills were among the skills I taught clients
  • Interacted with clinical staff as well as outside resources such as school or community members
  • Had an excellent attendance record and was always on time for work
  • Observed and tracked client behavior and treatment responses
  • Organized all daily activities, groups, and client outings
  • Helped clients connect with community service and resource organizations.

Server/Bartender

Lennie's Brewpub
01.2018 - 07.2023
  • Double-checked customers' drinking age requirements by looking over their photo identification
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
  • Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
  • Greeted regular customers and maintained relationships with them
  • Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Took credit card, cash, and gift certificate payments and gave cash transactions change
  • Scheduled reservations and managed seating arrangements
  • Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins.

Education

Bachelor of Arts - Psychology

Indiana University Bloomington
Bloomington, IN
05.2021

Skills

  • Customer Service Skills
  • Scholarship and Funding Vetting
  • Website Creation and Management
  • Content Creation and Project Planning
  • Project Tracking and Management
  • Student and Staff Mentoring and Management
  • Procedural Development and Documentation
  • Schedule Coordination and Management
  • Database Maintenance and Organization
  • Data Analysis
  • Problem Solving and Critical Thinking
  • Public Speaking and Public Relations

Accomplishments

  • Served as the Student Director for the 2020 Welcome Week Events
  • Served as one of two Student Coordinators for the 2019 Central Neighborhood Welcome Week Events
  • Served as the Events Coordinator on the Ashton Residence Center's Student Government team from 2018-2019
  • Served as an Ensemble Choreographer for The Singing Hoosiers from 2018-2019
  • Served as a Varsity Dancers Choreographer for The Singing Hoosier from 2019-2021


Timeline

Communications Specialist

Office of Scholarships
01.2023 - Current

Senior Residential Technician

Centerstone
08.2021 - 08.2022

Server/Bartender

Lennie's Brewpub
01.2018 - 07.2023

Freelance Photographer

Miller Photography
08.2017 - Current

Bachelor of Arts - Psychology

Indiana University Bloomington

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Jenni Miller