Jennica Kirkeeng
Gulf Breeze
Summary
Enthusiastic Housekeeping Supervisor experienced in managing efficient housekeeping operations and enhancing guest satisfaction. Delivered high-quality service through effective communication and collaboration with hotel departments. Maintained accurate documentation of tasks and proactively reported safety hazards for timely resolution.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Fairfield Inn Marriott
Pensacola Beach
05.2022 - Current
- Inspected guest rooms for quality assurance, ensuring compliance with hotel standards and contributing to positive guest experiences.
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and enhancing guest satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols, fostering a skilled and compliant team.
Housekeeping Supervisor
Springhill Suites By Marriott
Pensacola Beach
01.2020 - 03.2022
- Supervised daily housekeeping operations to maintain cleanliness standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Inspected guest rooms for quality assurance and compliance with hotel standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Communicated with front desk to address guest requests and special needs promptly.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
Education
Amungan National High School
IBA , Philippines Skills
- Housekeeping
- Cleaning protocols
- Quality assurance
- Room inspection
- Cleaning and sanitation
- Cleaning practices
- Laundry folding
- Furniture dusting
- Cleaning bathrooms
- Inventory management
- Supply inventory management
- Task assignment
- Workload prioritization
- Performance metrics tracking
- Staff training
- Team leadership
- Customer relationship management
- Problem solving
- Organizational skills
- Effective communication
- Active listening
- Continuous improvement
- Safety protocols
Languages
English
Professional
Accomplishments
- Employee of the month (2019 )
- Employee of the month ( 2025
Affiliations
- Leadership roles
- Volunteering
- Sports and fitness
References
References available upon request.
Timeline
Housekeeping Supervisor
Fairfield Inn Marriott
05.2022 - Current
Housekeeping Supervisor
Springhill Suites By Marriott
01.2020 - 03.2022
Amungan National High School