Jennie Decanter
Huntingdon,United States
Summary
Accomplished professional with a robust background at Walmart, blending customer service expertise and e-commerce understanding to enhance shopping experiences and operational efficiency. Demonstrated ability to manage high-stress situations and resolve conflicts, achieving increased customer loyalty. Skilled in asset protection and team leadership, ensuring safety and compliance while fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Online Personal Shopper
Walmart
Huntingdon, TN
01.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Service Representative
Walmart
Huntingdon, TN
08.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Asset Protection Manager
Walmart
Huntingdon, TN
08.2014 - 08.2019
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
Assistant Manager
Walmart
Huntingdon, TN
01.2007 - 08.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Graduate - Business
Huntingdon High School
Huntingdon, TNSkills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- E-commerce understanding
- Customer Service
- Attention to Detail
- Prioritizing Orders
- Online Order Processing
- Upbeat and Outgoing Attitude
- Decision-Making
- Customer Relations
- Planning and Organization
- Multitasking and Organization
- Excellent Communication
- Answering Phones
Timeline
Online Personal Shopper
Walmart
01.2022 - Current
Customer Service Representative
Walmart
08.2019 - 01.2022
Asset Protection Manager
Walmart
08.2014 - 08.2019
Assistant Manager
Walmart
01.2007 - 08.2014
Graduate - Business
Huntingdon High School