Jennie Funk
Lancaster,OH
Summary
Dynamic General Manager with a proven track record in employee training, conflict resolution, and customer relationship management. Committed to enhancing operational efficiency and improving guest satisfaction.
Overview
1
1
Certification
28
28
years of professional experience
Work History
General Manager
Tee Jayes Country Place
Columbus, OH
11.2009 - Current
- Oversaw daily operations of busy family-style restaurant, ensuring consistent service delivery and positive customer experiences.
- Developed customer service protocols, enhancing guest satisfaction and fostering long-term customer loyalty.
- Managed staff scheduling and training programs, aligning workforce capabilities with operational needs.
- Implemented inventory controls to optimize stock levels and minimize waste.
Corporate Trainer
Flying J Travel Center
Kirkersville, OH
11.1998 - 09.2009
- Delivered engaging training sessions to improve staff performance and customer service.
- Collaborated with management to align training programs with corporate goals.
- Assessed training needs through surveys and feedback from team members.
- Facilitated workshops on safety protocols and compliance standards for all employees.
- Mentored new trainers to ensure consistency in training delivery across locations.
- Created a resource library of training tools and materials for ongoing employee development.
- Developed training materials for employee onboarding and skill enhancement.
Education
CCMA - Medical Asst
Stepful
11-2024
Some College (No Degree) - Nursing
Hocking College School of Nursing
Nelsonville, OHSkills
- Employee training
- Training program development
- Data analysis
- Presentation skills
- Conflict resolution
- Customer relationship management
Certification
- State of Ohio CCMA Licensed
Timeline
General Manager
Tee Jayes Country Place
11.2009 - Current
Corporate Trainer
Flying J Travel Center
11.1998 - 09.2009
CCMA - Medical Asst
Stepful
Some College (No Degree) - Nursing
Hocking College School of Nursing