Summary
Overview
Work History
Education
Skills
Timeline
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Jennie Garcia

McHenry,IL

Summary

Energetic, detail-oriented individual looking for a position with a prestigious company where I can utilize my experience and excellent customer service skills for career growth within.

Healthcare professional committed to delivering high standards of patient care and support. Proven ability to enhance patient quality of life through personalized care plans and effective communication. Highly reliable with strong focus on teamwork, adaptability, and achieving optimal patient outcomes.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Aetna
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Home Health Provider/Aide

Schaefer Family
07.2024 - 11.2024
  • Enhanced patient satisfaction by providing compassionate and personalized home care services.
  • Coordinated medical appointments for patients, providing transportation when needed and facilitating communication between healthcare providers.
  • Provided emotional support for patients and their families, easing the transition to home-based care.
  • Assisted elderly clients with daily living activities, promoting independence and dignity in their homes.

Home Health Provider/Aide

Daly - Kelly Family
01.2016 - 02.2024
  • Kept log of client's medication and made necessary reminders.
  • Scheduled and coordinated doctor appointments, and transported and escorted client to doctor's appointment and surgery procedures.
  • Improved client wellbeing by engaging them in social activities such as conversation, games, or outings when appropriate.
  • Delivered quality post-operative care resulting in reduced recovery times for surgical patients under my supervision.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.

Administrative Assistant

Ramirez Home Sales
01.2021 - 01.2023
  • Managed client's database
  • Coordinated and scheduled showings for buyers
  • Created market analysis
  • Created marketing materials
  • Mailed marketing materials
  • Assisted with clients events
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Home Health Provider/Aide

Havier Family
01.2014 - 01.2016
  • Kept log of client's medication and made necessary reminder
  • Scheduled and coordinated doctor appointments, and transported and escorted client to doctor's appointments
  • Handled client's grocery shopping
  • Enhanced patient satisfaction by providing compassionate and personalized home care services.
  • Assisted elderly clients with daily living activities, promoting independence and dignity in their homes.

Home Health Provider/Aide

Sorensen Family
01.2012 - 01.2014
  • Ordered and administrated medications
  • Assisted with personal hygiene-bathing and dressing
  • Assisted with physical therapy
  • Scheduled and coordinated doctor appointments, and transported and escorted client to doctor's appointments
  • Handled client's grocery shopping
  • Provided laundry services
  • Kept family informed with daily health conditions updates
  • Enhanced patient satisfaction by providing compassionate and personalized home care services.
  • Conducted comprehensive assessments upon initial visit to identify patient needs accurately and establish an effective plan of care accordingly.
  • Managed accurate documentation of patient conditions, interventions, and progress to ensure continuity of care.

Education

GED -

Mchenry Regional Office Of Education

CNA Certificate -

Solex College
01.2010

Skills

  • Customer service oriented
  • Ability to work independently
  • Ability to work in a team environment
  • KW Command
  • Care plan assessment
  • Attention to detail
  • Problem-solving abilities
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Aetna
12.2024 - Current

Home Health Provider/Aide

Schaefer Family
07.2024 - 11.2024

Administrative Assistant

Ramirez Home Sales
01.2021 - 01.2023

Home Health Provider/Aide

Daly - Kelly Family
01.2016 - 02.2024

Home Health Provider/Aide

Havier Family
01.2014 - 01.2016

Home Health Provider/Aide

Sorensen Family
01.2012 - 01.2014

CNA Certificate -

Solex College

GED -

Mchenry Regional Office Of Education

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Jennie Garcia