Jennie Hernandez
Administrative Assistant/Assistant Manager
West Babylon,NY
Summary
Meticulous and systematic Administrative Assistant with proven expertise in managing high-priority tasks and administrative coordination. Demonstrated ability to thrive in fast-paced environments while maintaining productivity and resilience. Proficient in time management, schedule organization, and precise record-keeping. Strong communication skills and leadership experience, complemented by knowledge of various software platforms.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Payroll Specialist
CatvPro Inc.
West Babylon, NY
09.2021 - Current
- Facilitated hiring and onboarding of new employees through preparation of essential paperwork and coordination of interviews, orientation, and training schedule.
- Managed expense reports by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner.
- Safeguarded sensitive information with high levels of confidentiality while preserving data integrity throughout.
- Managed payroll processing system and meticulously maintained records for precision.
Followed payroll policies consistently to support operational integrity. - Determine pay and deductions alongside identifying and rectifying payroll discrepancies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Dispatcher/Customer Service Representative
ITG Communications, LLC
Commack, New York
10.2021 - 12.2023
- Executed over 100 calls and emails each shift to support technicians, customers, and partner organizations, ensuring punctuality for all appointments.
- Facilitated movement, planning, and scheduling through various software systems.
- Supervised dispatching, route planning, and vehicle tracking for at least 75 technicians daily.
- Trained new employees on protocols, procedures, and regulations to ensure compliance.
- Communicated effectively with inbound call center representatives to support service call dispatches.
- Identified customer needs swiftly, enhancing satisfaction with creative problem-solving solutions.
- Advised personnel on accidents, weather conditions, and hazards to ensure safety.
- Documented vital information from callers using data collection trackers accurately.
Administrative Assistant/Dispatcher
TriWire Engineering Solutions
Farmingdale, New York
08.2014 - 10.2021
- Delivered daily directives to dispatch team and resolved arising issues promptly.
- Organized company meetings and efficiently prepared regular reports for distribution.
- Served as primary contact for dispatch team and technicians.
- Developed and maintained filing system to enhance document organization.
- Managed incoming emails and calls, directing them to appropriate departments
- Updated and enforced policies and procedures for operational consistency.
Assistant Manager/Sales Associate
Big Lots
Copiague, NY
12.2016 - 09.2019
- Manages, directs, and at times contributes to diverse elements of merchandising process, involving freight preparation, truck unloading, stocking, re-lays, financial oversight, and inventory management.
- Maintains store interior and exterior appearance to standards, focusing on merchandise presentation and signage.
- Coordinate interviewing, selection, hiring, and training of associates alongside store manager.
- Supervised daily operations, including shift scheduling and duty assignments.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and resolved complaints promptly.
Education
High School Diploma -
Suffolk County Community College
Brentwood, NYSkills
- Effective Written and Verbal Communication
- Time management
- Bookkeeping
- Attention to detail
- Microsoft Office, Excel, Word, PowerPoint, Outlook
- Scheduling and Organization
- Critical-Thinking Problem-Solving
- Customer service
References
References available upon request.
Timeline
Dispatcher/Customer Service Representative
ITG Communications, LLC
10.2021 - 12.2023
Administrative Assistant/Payroll Specialist
CatvPro Inc.
09.2021 - Current
Assistant Manager/Sales Associate
Big Lots
12.2016 - 09.2019
Administrative Assistant/Dispatcher
TriWire Engineering Solutions
08.2014 - 10.2021
High School Diploma -
Suffolk County Community College
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