Jennie Medina
Santa Maria,CA
Summary
Passionate & dedicated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to cultivate an enjoyable & efficient dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Hostess
The Garden Mediterranean Restaurant
09.2021 - Current
- Assists guest in order selection by promoting specific menu items while answering all inquiries regarding ingredients and meal preparation
- Skilled at anticipating and fulfilling guests needs and clarifying special orders
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Frequently assisting colleagues during a rush or whenever they need a hand promoting teamwork while providing an exceptional dining experience
- Use slow Periods to restock and fulfill side work.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Server
Udon Mugizo
12.2022 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders and manage bills.
- Shared knowledge of menu items, allergens and flavors, enabling customers to make personal decisions based on taste, restrictions and interest.
- Maintained composure and efficiency during high-pressure and fast paced service periods.
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Bussed and reset tables to keep dining room and work areas clean.
Daycare Assistant
Castillo Family Childcare
07.2021 - Current
- Ability to respond effectively to emergencies
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Create a stimulating, nurturing, and safe environment for the children
Cashier/Cook/Delivery Driver
Mountain Mikes Pizza
02.2020 - 09.2021
- Execute top-quality customer service, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating the needs and request of 100+ customers daily
- Negotiated resolved costumer concerns
- Ensure cleanliness of dining areas throughout the day
- Prepare pizza and take into account customer food allergies and cleanliness.
Education
High School Diploma -
Pioneer Valley High School
07.2020
Skills
- Exceptional Customer Service
- Reliable
- Wine pairing knowledge
- Flexibility
- Conflict Resolution
- Quality assurance
- Order Management
- Guest Engagement
- Effective customer upselling
- Positive and professional
- Dining crew workflow optimization
- High-volume dining
- Strong Work Ethic
Certification
- ServSafe Food Handler, 09/01/19, 09/01/22
- RBS training, 09/01/22, 09/01/25
- Newly required Alcohol Safety Training (21 years old), 11/01/22, 11/01/25
- ServSafe Food Handler, 11/01/22, 11/01/25
Languages
Spanish
Professional Working
Timeline
Server
Udon Mugizo
12.2022 - 10.2023
Server/Hostess
The Garden Mediterranean Restaurant
09.2021 - Current
Daycare Assistant
Castillo Family Childcare
07.2021 - Current
Cashier/Cook/Delivery Driver
Mountain Mikes Pizza
02.2020 - 09.2021
- ServSafe Food Handler, 09/01/19, 09/01/22
- RBS training, 09/01/22, 09/01/25
- Newly required Alcohol Safety Training (21 years old), 11/01/22, 11/01/25
- ServSafe Food Handler, 11/01/22, 11/01/25
High School Diploma -
Pioneer Valley High School
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