Jennie Rodriguez-Hobert
Sumner,WA
Summary
I am looking to expand my Dental and Orthodontic knowledge by steping out of the clinical setting. With My strong leadership and sales experience along with personality, I am ready to take my career to the next level.
I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills as well as training others to achieve success.
Overview
14
14
years of professional experience
Work History
New Patient Coordinator and Clinical Assistant
Orthodontic excellence
Puyallup, WA
11.2022 - Current
- Greeted new patients and provided them with necessary paperwork to complete prior to their appointment.
- Provided support for various marketing initiatives such as attending community events or providing promotional materials at local businesses.
- Answered questions regarding clinic policies or procedures in an informative manner.
- Served as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.
- Assisted in maintaining accurate inventory levels of office supplies and equipment used by the clinic.
- Performed administrative tasks such as filing documents, entering data into the system, preparing letters or reports as requested by management team members.
- Updated patient demographic information in accordance with changes made during each visit.
- Maintained a high level of customer service while interacting with both internal staff and external customers.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
- Managed office supplies inventory levels and placed orders when necessary.
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Communicated with patients to ensure quality of care and develop care plans.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Prepared and polished patients' teeth before having braces installed.
- Performed minor orthodontic procedures such as suture removal and rubber dam placement.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Monitored progress of each case by tracking changes in tooth movement over time.
- Completed lab work such as pouring models.
- Provided chairside assistance during various treatments.
Lead Orthodontic Assistant
Smart Orthodontics
Tukwila, WA
01.2021 - 11.2022
- Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
- Monitored and documented patient care to oversee employee and patient safety, hygiene, and protection.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Prepared and polished patients' teeth before having braces installed.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Prepared patients for dental radiographs and photographs.
- Ordered supplies for the office as needed.
- Maintained sterilization of instruments according to OSHA standards.
- Supported administrative tasks such as filing documents, updating medical records.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Documented patient records during procedures and added notes taken to treatment chart.
- Maintained inventory of dental supplies and materials.
- Supported office administration tasks as needed.
- Ensured proper disposal of hazardous waste materials.
- Participated in continuing education activities regularly.
Orthodontic Assistant
Advanced Orthodontics
Bellevue, WA
09.2017 - 12.2020
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Prepared and polished patients' teeth before having braces installed.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Monitored progress of each case by tracking changes in tooth movement over time.
- Documented patient records during procedures and added notes taken to treatment chart.
- Supported office administration tasks as needed.
General Manager
Jimmy Johns Gourmet Subs
Kent, WA
02.2010 - 05.2017
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Certificate - Phlebotomy
Bates Technical College
Tacoma, WA01-2007
Early Childhood Education
Pierce College
Puyallup, WA01-2006
Skills
- Office Administration
- Dental and orthodontic knowledge
- HIPAA Compliance
- Appointment Setting
- Strong Organization
- Follow-up skills
- Patient Scheduling
- Meeting Preparation
- Patient Relations
- Patient Care Coordination
- New Hire Training
- Patient Education
- Appointment Scheduling
- Inventory Management
- Patient Flow Management
- Organizational Skills
- Proficient in Dental software
- Medical Instrument Sterilization
- Critical Thinking Skills
- Relationship Building
- Customer Service
- Dental and orthodontic Terminology
Timeline
New Patient Coordinator and Clinical Assistant
Orthodontic excellence
11.2022 - Current
Lead Orthodontic Assistant
Smart Orthodontics
01.2021 - 11.2022
Orthodontic Assistant
Advanced Orthodontics
09.2017 - 12.2020
General Manager
Jimmy Johns Gourmet Subs
02.2010 - 05.2017
Certificate - Phlebotomy
Bates Technical College
Early Childhood Education
Pierce College