Jennie Symsick
Self-employeed
SAN DIEGO,CA
7
years of professional experience
Experienced client support professional with strengths in crisis intervention, conflict resolution, case management, and documentation. Known for calm, respectful service and effective support in high-pressure situations.
Versatile professional with experience in social work support, facility monitoring, and client-facing service roles. Skilled in de-escalation, incident reporting, and respectful communication. Proven ability to stay efficient under pressure while supporting safety, compliance, and positive client outcomes.
Work History
Marketing Coordinator
6 Years- Developed annual marketing plans aligned with business goals, audience segments, and competitive positioning.
- Directed integrated marketing campaigns across digital, email, and social channels to strengthen brand awareness.
- Analyzed campaign performance using analytics dashboards to refine targeting and improve engagement.
- Managed content calendars, ensuring consistent messaging across website, blog, and promotional materials.
- Implemented new customer service policies to maximize satisfaction and loyalty.
Facility Monitor
2 Years 7 Months- Monitored facility activities to maintain safety, order, and compliance with program expectations.
- Conducted regular rounds to identify security issues and support timely intervention.
- Responded to behavioral concerns using calm de-escalation and conflict-resolution techniques.
- Documented incidents, resident concerns, and shift activities in accurate daily logs.
- Enforced facility policies while maintaining respectful, professional interactions with residents.
Visitor Experience Specialist
2 Years- Coordinated front-line service standards across visitor interactions, programs, and special events.
- Led guest experience workflows to ensure seamless admissions, wayfinding, and exhibit support.
- Trained staff on service protocols, conflict resolution, and culturally responsive guest engagement.
- Improved daily operations by refining ticketing, scheduling, and communication processes.
Education
Associate of Science - Social Work
- Honoree of English
Skills
Case management
Conflict resolution
Client advocacy
Efficient under pressure
Crisis intervention
Risk assessment
Case documentation
Client documentation
Timeline
Facility Monitor
WestCare California
01.2022 - 08.2024Read More
Marketing Coordinator
Self-employeed
10.2020 - CurrentRead More
Visitor Experience Specialist
The New Children's Museum
01.2020 - 01.2022Read More
San Diego City College
Associate of Science from Social Work
Read More