REBECCA MANTON
Augusta,GA
Summary
Client relationship management professional skilled in marketing strategy and inventory management. Enhanced brand visibility and client satisfaction through clear communication and well developed interpersonal skills. Assertive and ambitious in pursuing innovative solutions and improvements in housing programs. Optimistic and social, fostering strong relationships with clients, colleagues, and community partners. Highly collaborative individual with deep dedication to helping others, bringing generous, patient, and empathic qualities in each interaction. Adept at building persuasive relationships and fostering cooperation among diverse groups, ensuring seamless coordination and support for all involved. Skilled in navigating complex situations with people-centric approach, committed to delivering tailored solutions and ensuring satisfaction. Consistently focused on providing exceptional support and creating positive client/customer experiences.
Overview
20
20
years of professional experience
Work History
Marketing and Housing Coordinator
Major Sports Augusta and Travel
12.2021 - 05.2022
- Became proficient with various marketing platforms such as Hubspot, Salesforce and Constant Contact
- Developed and maintained sensitive records of client data and housing inventory, due to strict guidelines regarding privacy
- Ensured that all paperwork was properly completed prior to date of arrival
- Managed the processing of applications of local residents, major corporate clients, as well as, individual clients in a timely manner
- Conducted activities to promote awareness of available housing opportunities
- Organized and managed confidential files related to housing reservations
- Collaborated with other agencies to coordinate resources for clients in need of further assistance
- Prepared rental agreements according to established guidelines
- Established positive working relationships between the clients and homeowners
- Used numerous platforms to obtain and document client and homeowner information
- Managed discreet referrals to confirm association with the proper channels
- Oversaw resolution of housing-related issues, providing timely solutions to enhance guest satisfaction
- Analyzed feedback from guests to identify areas for improvement in housing services offered
- Oversaw the rental process from initial inquiry through arrival preparations to ensure seamless transitions for new clients
- Collaborated with Partners, to enhance the visibility and marketing efforts to align on joint messages, campaigns and events
- Created, edited and published available properties and wrote descriptions for each
- Developed and implemented streamlined processes for booking and managing accommodations efficiently
- Developed and implemented streamlined processes for booking and managing accommodations and clients efficiently
Owner/Senior Operations Manager
Via Mizner, a Lilly Pulitzer Signature Store, LLC
02.2002 - 11.2011
- Managed the daily operations of a high-end retail store specializing in resort fashion, for all ages. Included men, women and children
- Oversaw inventory management and restocking of seasonal collections
- Monitored budgeting and financial documents
- Identified new opportunities for expansion and diversification of our products
- Directed, trained and mentored staff in daily tasks, as well as, implementing the customer service excellence our customers demanded and ensured all staff were properly educated of product knowledge
- Promoted business on social media platforms, strengthening brand identity and
- Developed marketing strategies to enhance brand awareness and improved customer engagement
- Reviewed legal documents pertaining to business operations
- Led startup and created operational procedures for efficient workflow planning
- Negotiated with vendors to gain optimal pricing on products resulting in a substantial increase of ROI and profit margins
- Maintained relationships with existing clients, bolstered new customers by providing superior customer service
Education
Bachelor of Arts (B.A.) - Corporate Communications
College of Charleston
Charleston, SC, US05.2001
Skills
- Managed referrals, negotiations and networking initiatives
- Oversaw property inspections
- Maintenance coordination
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Organizational skills
- Effective communication
- Self motivation
- Team collaboration
- Property management
- Case management
- Client relationship management
- Problem-solving
- Time management
- Adaptability, resiliency, reliability and flexibility
- Team leadership
- Professionalism
- Decision-making skills
- Relationship building
- Analytical thinking
- Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing and Housing Coordinator
Major Sports Augusta and Travel
12.2021 - 05.2022
Owner/Senior Operations Manager
Via Mizner, a Lilly Pulitzer Signature Store, LLC
02.2002 - 11.2011
Bachelor of Arts (B.A.) - Corporate Communications
College of Charleston