Jennie Giorgi
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
TransPar Group-Statewide Transportation
Coventry, RI
09.2022 - Current
- Working alongside RHODE ISLAND DEPARTMENT OF EDUCATION, as a system manager.
- Overseeing a team of 3 transportation coordinators, as well as 3 call center representatives in the summer due to high call volumes.
- Utilizing excel, word, and company specific programs to ensure success for schools, districts and contractors.
- Creating schedules, training guides, school calendars, conducting vendor audits and much more.
- Evaluated employee job performance and motivated staff to improve productivity.(conduct 90 day evaluations, and yearly)
- Evaluated overall effectiveness of existing customer service policies and procedures(SOP/IOP)and implement changes as necessary.
- Supervised customer service team to ensure effective communication and support.
- Facilitated regular team meetings to discuss performance and share best practices.
- Provided exceptional customer service to ensure customer satisfaction.
Dispatcher
Stop & Shop Ahold USA
Assonet, MA
08.2021 - 09.2022
- Duties include but are not limited to:
- Answering phones, overseeing 200+ truck drivers and communicating with multiple third party companies
- Ensuring produce and grocery loads get out in a timely manner
- Operating computer programming such as Excel, Word, Cams Prospero (payroll system), NCR, etc
- Managed daily delivery and work schedules to maximize coverage.
Center Shift Supervisor
Exeter Job Corps Academy
Exeter, RI
08.2020 - 08.2021
- Responsibilities included but were not limited to:
- Overseeing a max of 150 students as well as 5-8 employees on a regular basis
- Ensuring the safety of not only staff but students
- Operating computer programming for case notes, each individual students career/ behavioral plan, as well as tracking academic progress
- Operating Excel, Word, and a Federal Government computer program linked to all 100+ locations
- Training and hiring new staff, team building classes, developing and implementing new programs and activities for students on center
- Investigated accidents or incidents occurring during shift hours.
- Assisted upper management with daily operations to meet standards of service and quality.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Medical Transportation Dispatcher
Aero Transportation
Warwick, RI
10.2019 - 06.2020
- Responsibilities included but were not limited too:
- Scheduling medical pick ups and drop offs for clients, dealing directly with 'MTM'(medical transportation company nationwide)
- Ensuring all staff are on time for each of their pick ups as well as operating the dispatching program to ensure their routes were programmed and correct, making any and all changes as necessary
Transportation & Taxi Dispatcher
AIRPORT TAXI
Warwick, RI
03.2019 - 06.2020
- As a driver, I was Responsible for medical pick ups and drop offs as well as transporting people to and from the airport to the train station and Quonset point for the fast ferry
- As dispatcher it was my responsibility to:
- Ensure all Taxis at T.F
- Green Airport were readily available
- Scheduling pick ups and drop offs for private parties as well as the Fast Ferry and Train station
- Operating dispatching programming as well as Excel
- Answer phone calls directly from third party companies and well over 100 drivers
Direct Support Professional
Avatar Residential
Lincoln, RI
01.2018 - 04.2019
- Responsibilities included but we're not limited to:
- Running a Day Program that offered therapeutic exercises and assisted getting individuals into their community
- Activities included things such as painting, crafting, growing a garden, volunteering in their community, etc
- Used approved crisis intervention techniques in emergency situations.
- Accompanied or transported clients to appointments, errands and social activities.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted individuals in learning and developing new skills
- Supervised medication administration, personal hygiene and other activities of daily living.
DSP (Direct Support Professional)
J.Arthur Trudeau Memorial Center
01.2016 - 01.2018
- Responsibilities included but were not limited to:
- Teaching classes such as self advocacy, health, skills to pay the bills and paint classes
- Joining individuals in the field as their job coach; ensuring they complete their tasks on a day to day basis to the best of their ability
- Running a 60/40 pilot program where individuals were in their community 60% of the time learning about the work force, volunteering, etc
- The other 40% of the time was classroom work within the center
Education
Bachelor's degree - Criminal Justice
Rhode Island College
09.2024 - 06.2026
Associate in Fine Arts - Criminal Justice, psychology
CCRI Knight Campus
Skills
- Customer service
- Conflict management
- Transportation Management
- Office Experience
- Crisis Intervention
- Leadership
- Medication Administration
- Autism Experience
- Office management
- Microsoft Office
- Data Entry
- Clerical experience
- Microsoft Outlook
- Organizational skills
- Administrative Experience
- Program management
- Team Building
- Microsoft Excel
- Shift management
- Case Management
- Personal Care
- Developmental Disabilities Experience
- Behavior Management
- Microsoft Word
- Time Management
- Documentation review
- Special education
Certification
- Chauffeurs license, Present
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bachelor's degree - Criminal Justice
Rhode Island College
09.2024 - 06.2026
Customer Service Manager
TransPar Group-Statewide Transportation
09.2022 - Current
Dispatcher
Stop & Shop Ahold USA
08.2021 - 09.2022
Center Shift Supervisor
Exeter Job Corps Academy
08.2020 - 08.2021
Medical Transportation Dispatcher
Aero Transportation
10.2019 - 06.2020
Transportation & Taxi Dispatcher
AIRPORT TAXI
03.2019 - 06.2020
Direct Support Professional
Avatar Residential
01.2018 - 04.2019
DSP (Direct Support Professional)
J.Arthur Trudeau Memorial Center
01.2016 - 01.2018
Associate in Fine Arts - Criminal Justice, psychology
CCRI Knight Campus