Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennie Zagar

Mentor

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician (CPhT)

CVS Pharmacy
01.2022 - Current
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Reduced medication errors, implementing strict quality control measures and double-checking procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Shift Supervisor

CVS Pharmacy
06.2013 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

No Degree - Science

Lakeland Community College
Kirtland, OH

High School Diploma -

Lake Catholic High School
Mentor, OH
05-2012

Skills

  • HIPAA compliance
  • Prescription verification
  • Medication dispensing
  • Problem-solving skills
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Multitasking

Certification

  • Certified Pharmacy Technician (CPhT)

Timeline

Lead Certified Pharmacy Technician (CPhT)

CVS Pharmacy
01.2022 - Current

Shift Supervisor

CVS Pharmacy
06.2013 - 01.2022

No Degree - Science

Lakeland Community College

High School Diploma -

Lake Catholic High School
Jennie Zagar