Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician (CPhT)
CVS Pharmacy
01.2022 - Current
Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Reduced medication errors, implementing strict quality control measures and double-checking procedures.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Supervised pharmacy technicians and coordinated day-to-day assignments.
Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Shift Supervisor
CVS Pharmacy
06.2013 - 01.2022
Trained new employees and delegated daily tasks and responsibilities.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Completed store opening and closing procedures and balanced tills.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.