Jennifer Acosta
Carpentersville,IL
Summary
Customer-focused professional , experienced as a Cashier at Oasis on 20 BP for the last 7-8 years. CNA certification with hands-on clinical training seeking an entry-level position in the medical field. Experienced in working with the public, handling multiple responsibilities, resolving concerns, and maintaining a clean and organized environment. Compassionate, dependable, and eager to apply patient-care training in a receptionist, patient services, or clinical support role.
Overview
8
8
years of professional experience
Work History
Cashier
Oasis on 20 BP
Elgin, IL
06.2018 - Current
- Managed inventory levels by restocking merchandise and speaking with vendors.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
- Trained new staff on cash handling procedures and customer service protocols.
- Implemented best practices for maintaining cleanliness and organization in checkout area.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided exceptional service.
CNA
Alden Poplar Creek Rehab
Hoffman Estates, IL
04.2019 - 05.2019
- Assisted patients with daily living activities, ensuring comfort and safety.
- Collaborated with nursing staff to develop individualized care plans.
- Maintained cleanliness of patient areas, promoting hygiene and safety standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
CNA State Certified - CNA
Avid CNA School
Streamwood, IL03.2019
High School Diploma -
Harry D Jacobs High School
Algonquin, IL05.2018
Skills
- Customer service and assistance
- Work ethic and integrity
- Quick hands-on learner
- Clean and organized
- Great working in group
- Compassion and empathy
- Attention to detail
- Multitasking
- Time management
- Verbal and written communication
- Customer/Client relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA
Alden Poplar Creek Rehab
04.2019 - 05.2019
Cashier
Oasis on 20 BP
06.2018 - Current
CNA State Certified - CNA
Avid CNA School
High School Diploma -
Harry D Jacobs High School