Hi, I’m
Jennifer Adah
Case Manager
Relocating To Atlanta,GA
Summary
Energetic Community Liaison bringing 8 years of community contribution to fulfill Community Connector and Assessment Counselor roles. Strong academic background in Psychology with foundation in local community resources. Highly skilled in public speaking with aptitude for event coordination and community networking.
Overview
9
years of professional experience
Work History
Molina Healthcare
Community Connector
04.2019 - Current
Job overview
- Acted as main point of contact between management, clinical staffs and external community.
- Collaborated with and supported the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
- Conducted community workshops to promote different programs and educate public on available services.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Developed presentations for public events, community groups and school assemblies.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
Maximus Call Center
Customer Service Representative
08.2018 - 02.2019
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Leveraged background in healthcare to become familiar with various healthcare plans to provide customers with best option to suit their needs.
Pine Grove Behavioral Health and Addiction Services
Assessment Counselor
08.2015 - 05.2018
Job overview
- Provided clinical and supportive counseling services
- Developed clinical records per contract such as assessments, treatment plans, progress notes, and termination summaries
- Entered applicable data into the Client Information System and other data systems in a timely manner
- Provided case management services including information, plan referrals and linkages, where appropriate
- Coordinated services with other professionals and para-professionals and liaison with outside social service agencies
- Provided on-call support as required or scheduled
Lead Research Assistant
04.2014 - 10.2015
Job overview
- Suicide Emotion and Dysregulation Lab- Cognition, Impulsivity, and Pain Processing Study Hattiesburg, MS
- Investigated how cognitive processes influence impulsivity and pain processing in college students
- Trained and mentored new research assistants on experimental lab procedures, digit ratio measurements, and reliability
- Directed experiments such as rumination and mood induction, administered Suicide Risk Assessments
Education
The University of Southern Mississippi
Bachelor of Science from Psychology
Psychology
University Overview
GPA: 3.92
Georgia State University
2008
Skills
- Epic Healthcare Systems
- Progress report notes
- Intake Assessments
- Treatment Plans
- Suicide Risk Assessments
- Insurance Pre-certifications
- Informational Material Development
- Coordinating Program Resources
- Recordkeeping Skills
- Maintaining Call Metrics
Timeline
Community Connector
Molina Healthcare
04.2019 - Current
Customer Service Representative
Maximus Call Center
08.2018 - 02.2019
Assessment Counselor
Pine Grove Behavioral Health and Addiction Services
08.2015 - 05.2018
Lead Research Assistant
04.2014 - 10.2015
The University of Southern Mississippi
Bachelor of Science from Psychology
Psychology