Jennifer Agundis

Shift Leader Manager

Dalton Mall Chick-fil-a

Dalton, GA

03.2020 - Current

Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Trained back-up associates and led crew members in managing operations of storefront.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Supervised employees and oversaw quality compliance with company standards for food and services.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Kept employees operating productively and working on task to meet business and customer needs.
Managed schedules, accepted time off requests and found coverage for short shifts.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.