Jennifer A Krawczyk
DIMONDALE
Summary
Dedicated Senior Patient Relations Representative with expertise in appointment scheduling, HIPAA compliance, and effective communication. Committed to enhancing patient experiences through collaborative problem-solving and exceptional service.
Overview
25
25
years of professional experience
Work History
Senior Patient Relations Representative
L.O.Eyecare
Grand Ledge
11.2001 - Current
- Coordinated effective communication between patients and healthcare providers to ensure clarity and understanding.
- Addressed patient inquiries and resolved issues related to eye care procedures.
- Facilitated patient appointments and managed scheduling for eye care services.
- Assisted patients with scheduling appointments and verifying insurance coverage.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Handled a high volume of incoming calls to ensure timely patient support. of incoming calls, delivering exceptional customer service to enhance patient satisfaction.
- Answered incoming calls from patients or healthcare providers regarding their questions or concerns.
- Responded to emails and voicemails in a timely fashion.
- Collaborated with team members to enhance the overall patient experience at L.O.Eyecare.
- Participated in team meetings to discuss improvements in patient relations processes.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Streamlined referral processes to facilitate timely access to healthcare services and resources for patients.
- Collaborated with other departments to ensure the highest quality of care was provided to patients.
- Provided training sessions for new employees on customer service expectations.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Counseled patients on potential financial liabilities and payment requirements.
- Counseled patients on potential financial liabilities and payment requirements.
Education
High School Diploma -
Eaton Rapids High School
Eaton Rapids, MI06-1994
Skills
- Patient management
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Financial counseling
- Effective communication
- Patient communication
- Problem solving
- Conflict resolution
- Time management
- Multitasking
- Organizational skills
- Teamwork and collaboration
- Team collaboration
- Dependable and responsible
Timeline
Senior Patient Relations Representative
L.O.Eyecare
11.2001 - Current
High School Diploma -
Eaton Rapids High School