AMANDA HAZIN
FL
Summary
Strategic, results driven professional with demonstrated success elevating operational standards to improve overall team performance and international patients' satisfaction. Highly analytical and organized individual with strong quantitative and exceptional listening skills. Possess strong customer/patient service skills, administrative skills, and the ability to communicate reports appropriately.
Overview
5
5
years of professional experience
Work History
Lead Patient Relations Coordinator
Paley Orthopedic and Spine Institute
08.2019 - Current
- Managing international patient medical cases from Asia/Middle East
- Translating Medical Terminology between English and Arabic
- Managing Salesforce Inquiries
- Direct team members on effective methods, operations, and procedures
- Data entry and medical clearance submission reviews and attendance on site with the patients including cardiology, PCP, anesthesiology, and pulmonary.
- Addressed and resolved patient inquiries to foster superior standards of service
- Maintaining patient satisfaction and professionalism
- Use of Google sheets, docs, Microsoft word and Microsoft excel for managing cases.
Clinic Receptionist
Cameron Spine LLC
09.2020 - 03.2021
- Scheduling appointments, optimizing patient satisfaction
- Checked patients in and out, took vitals and submitted into their charts
- Data Entry into Patient Database
- Delivering high quality patient services
- Applying knowledge of medical terminology and insurance processes to support office productivity
- Demonstrated a strong work ethic by consistently arriving on time, attending to assigned tasks in an efficient manner, and maintaining a high level of professionalism throughout all interactions with patients and coworkers.
Education
Bachelor of Science - Exercise Science and Health Promotion
FAU
01.2023
Certification in Foundations of Project Management -
Google
01.2023
Certification in Foundations of Digital Marketing and E commerce -
Google
01.2023
Skills
- Intercultural Communication
- Patient Satisfaction
- Medical Terminology
- Customer Service
- Patient Relations
- Team Leadership
- Project Management
- Clinical Documentation
- Patient Management
- Patient confidentiality
- Patient Education
- Problem-Solving
Websites
Phone
+1, 561-601-9562
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Clinic Receptionist
Cameron Spine LLC
09.2020 - 03.2021
Lead Patient Relations Coordinator
Paley Orthopedic and Spine Institute
08.2019 - Current
Certification in Foundations of Project Management -
Google
Certification in Foundations of Digital Marketing and E commerce -
Google
Bachelor of Science - Exercise Science and Health Promotion
FAU
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