Jayda Galaz
Cicero,IL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in dental terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Lead Patient Relations Coordinator
Cameo Dental Specialists
03.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Facilitated efficient resolution of billing disputes by acting as a liaison between patients and financial departments.
- Managed high call volume while maintaining excellent patient service standards.
- Established strong working relationships with various dental offices, promoting collaboration in delivering exceptional patient care.
- Submitted claims as well as predeterminations to insurances.
- Created the schedules for PRC's as well as the doctors.
- Managed 3 different specialties schedules.
- Placed orders for office supplies that may be needed.
- Trained new staff as well as management.
- Educated patients on importance of preventive dental care and insurance coverage.
Front Desk Receptionist
Shining Smiles Dentistry
12.2021 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Verified patients insurance prior to visit.
- Called insurances to verify eligibility status as well as frequencies and percentages.
- Submitted predeterminations for ortho cases.
- Assisted for both general dentists and orthodontists.
Assistant Store Manager
Footlocker
01.2016 - 04.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
High School Diploma -
Morton East High School
CiceroSkills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Healthcare regulations
- Multitasking and Organization
- Team Leadership
- HIPAA Compliance
- Phone and Email Etiquette
- Dental Terminology
Timeline
Lead Patient Relations Coordinator
Cameo Dental Specialists
03.2023 - Current
Front Desk Receptionist
Shining Smiles Dentistry
12.2021 - 03.2023
Assistant Store Manager
Footlocker
01.2016 - 04.2022
High School Diploma -
Morton East High School
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