Jonathan Castano
Seattle,WA
Summary
Patient-oriented Relation advocator with extensive medical experience in a Hospital/Primary care setting ranging from PICU to general primary care. Real Estate Broker with a affinity to assist bilingual clients and develop undeveloped areas in Washington state. Proven history of coordinating inpatient access at the biggest pediatric clinic in the Pacific Northwest while promoting equitability and proper policy regulations. Developed a primary care start up phone tree by implementing new strategies that would benefit the patient experience and satisfaction while maintaining the highest call volume in the company. Bilingual Communicator with a personable perspective while promoting proper technical ability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Patient Relations Coordinator
Kinwell Health
Seattle, WA
11.2022 - 01.2024
- 75-100 Daily Call Volume for Healthcare Startup Company
- Full Scope of ability in healthcare/office software's including EPIC, Avality, Workforce Solutions, Office, etc.
- Streamlined patient registration/scheduling process for improved efficiency and reduced wait times for optimal patient satisfaction.
- Troubleshoot Patient relations concerns with care teams and find resolutions to concerns and issues while bridging the gap between care teams.
- Provided compassionate/technical support to patients and families during difficult situations to advocate for needs not heard from staff.
Inpatient Access Coordinator
Seattle Children's Hospital
Seattle, WA
01.2020 - 11.2022
- Managed thousands of Patient/Families access into inpatient wards at SCH including NICU, PICU, CICU and Cancer unit.
- Improved patient access by promoting an inclusive environment of positivity and advocacy via genuine relationship building.
- Troubleshoot SCH Policy while enforcing proper regulations for access and creating thoughtful solution where both care teams and families feel safe and supported.
- Enhanced family satisfaction while promoting equitable environment where everyone feels advocated for.
- Critically solving day to day issues families would have at SCH including Transportation, Lodging, Resources etc.
Licensed Real Estate Broker
Flyhomes
Seattle
01.2019 - 12.2019
- Developed and managed current and new relationships within the firm and streamlined new technologies and strategies to increase volume.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong communication skills with our Cash Offer Product to win deals in competitive market.
- Enhanced client satisfaction by providing timely and accurate property information during the buying or selling process, giving personal tours/analysis.
- Ensured proper transaction processes, ensuring timely closings and minimal delays for both buyers and sellers.
- Led Spanish Bilingual Team to 25% increase in customer retention.
Education
Associate of Arts - Real Estate
08.2019
Associate of Science - Health Administration
08.2019
High School Diploma -
08.2018
Skills
- Clinical Coordinator
- Patient Relation Specialist
- Adaptive Healthcare Administration
- Personable Advocator
- Healthcare policy regulations
- Real Estate Broker
- Critical Thinker
- Bilingual (Spanish)
- Call Center Lead
Certification
Washington Real Estate License
BLS Certified
EPIC Certified
Office 365 Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Patient Relations Coordinator - Kinwell Health
11.2022 - 01.2024
Inpatient Access Coordinator - Seattle Children's Hospital
01.2020 - 11.2022
Licensed Real Estate Broker - Flyhomes
01.2019 - 12.2019
Seattle Technical College - Associate of Arts, Real Estate
North Seattle College - Associate of Science, Health Administration
Roosevelt High School - High School Diploma,