Emily Pruett
Northport
Overview
17
17
years of professional experience
1998
1998
years of post-secondary education
Work History
Lead Patient Relations Coordinator
Dermatology Care of Alabama
Tuscaloosa
02.2022 - 05.2025
- Coordinated patient appointments and managed scheduling for dermatology services.
- Handled patient inquiries and resolved concerns with effective communication.
- Collaborated with medical staff to ensure seamless patient flow during visits.
- Maintained accurate electronic health records for patient information management.
- Managed insurance verification processes to streamline patient payments and billing.
- Trained new team members on patient relations protocols and office procedures.
Patient Relations
Partlow,Harbin and Poist
Tuscaloosa
01.2017 - 02.2022
- Actively participated in meetings discussing changes or improvements related to our international patient relations program.
- Participated in team meetings to discuss improvements in patient relations processes.
- Provided excellent customer service to ensure positive patient relations.
- Identified discrepancies in patient records and resolved them accordingly.
- Developed relationships with referring physicians from outside facilities by responding promptly to inquiries about patient care.
- Developed relationships with physicians, hospitals, and other health care providers to advocate for better patient outcomes.
Senior Floral designer
Tuscaloosa Flower Shoppe
Tuscaloosa
07.2008 - 12.2016
- Designed floral arrangements for various occasions using seasonal flowers.
- Assisted customers with selecting appropriate floral gifts and arrangements.
- Maintained inventory of flowers, supplies, and tools for daily operations.
- Managed order processing for custom floral requests from clients.
- Ensured cleanliness and organization of the work area throughout the day.
- Developed promotional displays to attract new customers.
Education
Marion County High School
Guin, ALSkills
- Patient scheduling
- Insurance verification
- Electronic health records
- Communication skills
- Problem solving
- Attention to detail
- Appointment scheduling
- Verbal and written communication
Timeline
Lead Patient Relations Coordinator
Dermatology Care of Alabama
02.2022 - 05.2025
Patient Relations
Partlow,Harbin and Poist
01.2017 - 02.2022
Senior Floral designer
Tuscaloosa Flower Shoppe
07.2008 - 12.2016
Marion County High School