Jennifer Alemany

Understand the key drivers and concerns for the ZoomCare Clinic Operations department.

Act as expert project consultant and proactively understand and evaluate stakeholders priorities, requirements and operational impacts; provide strategic consultation related to the design and implementation of effective solutions and business processes impacting the Clinic Operations team

Participate on project teams and Process Improvement teams as an expert in Clinical Operations with improvement in Clinical Operations as the goal

Monitor and evaluate the quality and performance of projects they represent

Establish and track key performance indicators (KPIs) to monitor market and clinic performance, operational effectiveness, patient satisfaction, and staff engagement; utilize data insights to guide decision-making and process improvements

Lead change management efforts for new system implementations and process changes; develop and oversee comprehensive training programs to support staff adaptation and ensure operational readiness

Encourage a culture of continuous improvement within Clinic Operations, promoting innovative approaches to care delivery, workflow enhancements, and patient experience improvements across the market

Work with both staff and clinical operations to implement initiatives and projects

Build relationships with leaders throughout the organization, especially within the Innovation Lab, Solution Architects, PMO, and Patient Experience