Jennifer A. Lewey
Fonda,NY
Summary
Dedicated professional with strong customer service skills and proven multitasking abilities. Delivered exceptional experiences for customers through effective time management and a commitment to satisfaction. Seeking a full-time role that offers new challenges and opportunities to contribute to organizational success.
Overview
3
3
years of post-secondary education
22
22
years of professional experience
Work History
Delivery Driver
Walmart Spark
Gloversville, New York
07.2022 - Current
- Delivered packages to customers using optimized routes for timely service.
- Transported items safely to ensure customer satisfaction and prevent loss or damage.
- Operated vehicle safely across various weather conditions to maintain delivery schedules.
- Shopped for Customers' orders and ensured they were satisfied with their experience.
Customer Service Leader
IKEA
Memphis, TN
11.2016 - 04.2022
- Resolved customer complaints promptly and effectively.
- Consulted with customers to identify needs and resolve concerns effectively.
- Managed customer inquiries through various communication channels.
- Trained and mentored new team members to ensure adherence to service standards.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Coached and monitored new agents to improve performance and increase job knowledge.
- Collaborated with cross-functional teams to enhance service delivery.
- Developed strategies to promote a positive shopping experience for customers.
- Ensured compliance with company policies and procedures in service operations.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Department Manager
Wal-Mart Stores, INC
Cordova, TN
01.2008 - 01.2016
- Updated product prices based on market trends.
- Managed inventory to ensure stock levels met customer demand.
- Inventory management
- Assigned tasks to three associates to streamline workflow.
- Processed incoming freight shipments for inventory management.
- Configured modular displays to enhance product visibility.
- Combined paint colors to match customer specifications.
- Communicated with vendors to confirm product availability for promotions.
Domestics Sales Associate
Wal-Mart Stores INC
Oxford, MA
01.2005 - 01.2007
- Provided friendly customer service while processing transactions at the cash register
- Organized product displays on shelves for optimal customer access
- Ensured shelves were fully stocked to enhance product availability
Education
High School Diploma -
Charlestown High School
Charlestown, Ma 09.1994 - 01.1998
Skills
- Customer satisfaction
- Customer relationship management
- Complaint resolution
- Time management
- Effective time management
- Adaptability under pressure
- Problem solving
- Team management
- Training and mentoring
- Clear communication
- ROTC leadership
Timeline
Delivery Driver
Walmart Spark
07.2022 - Current
Customer Service Leader
IKEA
11.2016 - 04.2022
Department Manager
Wal-Mart Stores, INC
01.2008 - 01.2016
Domestics Sales Associate
Wal-Mart Stores INC
01.2005 - 01.2007
High School Diploma -
Charlestown High School
09.1994 - 01.1998