Jennifer Alfaro
Donna,TX
Summary
Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Akorbi
07.2022 - 09.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Cashier Team Lead
Old Navy
09.2014 - 09.2022
- Communicated with customers and team members to solve problems.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Medical Assistant
South Texas Health System
10.2021 - 07.2022
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
Medical Assistant
The Neighborhood Doctor
03.2016 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate - Medical Assistant
South Texas Vo-Tech Institute
Weslaco, TX2016
High School Diploma -
Donna High School
Donna, TX05.2014
Skills
- Phone and Email Etiquette
- Recordkeeping
- Clear Communication
- Client Service
- Telecommunications
Certification
CPR Certification
Cosmetologist
July 2013 to July 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Supervisor
Akorbi
07.2022 - 09.2023
Medical Assistant
South Texas Health System
10.2021 - 07.2022
Medical Assistant
The Neighborhood Doctor
03.2016 - 03.2020
Cashier Team Lead
Old Navy
09.2014 - 09.2022
Associate - Medical Assistant
South Texas Vo-Tech Institute
High School Diploma -
Donna High School
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