Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Alvarado

Queens

Summary

Focused, bilingual individual with hardworking nature and adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Airport Customer Service Agent

Delta Air Lines, Inc
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving
    issues
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Collaborated with team members to achieve high levels of performance in demanding situations.

Ramp Agent

Delta Air Lines, Inc
06.2022 - 12.2024
  • Protected customers' baggage from loss, theft and damage.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Streamlined baggage loading process, ensuring timely departure of flights and
    minimal delavs.
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.

Customer Support Trainee

Jetblue
04.2022 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Sales Associate

Target
01.2021 - 05.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
    Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Walmart
07.2020 - 01.2021
  • Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
  • Enhanced customer satisfaction by providing efficient and accurate cash transaction

• Streamlined checkout process for increased efficiency and reduced waiting times.

Education

High School Diploma -

Timber Creek High School
Orlando, FL

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Sale expertise
  • Communication skills
    Flexible schedule
  • Multi-tasking strength
  • Social Perceptiveness
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Airport Customer Service Agent

Delta Air Lines, Inc
01.2024 - Current

Ramp Agent

Delta Air Lines, Inc
06.2022 - 12.2024

Customer Support Trainee

Jetblue
04.2022 - 05.2022

Sales Associate

Target
01.2021 - 05.2022

Cashier

Walmart
07.2020 - 01.2021

High School Diploma -

Timber Creek High School

Associate of Arts -

Valencia College
Jennifer Alvarado