Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Alvarez Robbio

Homestead

Summary

Dedicated and customer-focused professional seeking a challenging customer service position to leverage my exceptional interpersonal skills, problem-solving abilities, and commitment to delivering outstanding customer experiences.

Motivated, adaptable, and results-driven professional with a proven track record of success. Known for possessing a strong work ethic, excellent interpersonal skills, and a positive attitude. I am committed to achieving excellence in everything I undertake with a diverse skill set and a passion for continuous learning. I am eager to contribute my

Overview

2
2
years of professional experience

Work History

Poker Dealer

Casino Miccosukee
11.2024 - Current
  • Experience as a dealer in poker tables such as:
  • 2-4 Omaha
  • 2-4 Bomb Pot
  • 1-3 No Limit Hold'em
  • 1-2 and 2-5 Pot Limit Omaha (PLO)
  • Pineapple
  • Hi-Lo
  • As well as in classic table games, including:
  • 3 Card Poker
  • DJ Wild
  • Ultimate Texas Hold'em

Assistant Director

Mortgages Nation
Miami Gardens
08.2024 - Current
  • Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
  • Developed protocols for handling confidential information within the organization.
  • Led weekly meetings with department heads to review progress towards project milestones.
  • Conducted training sessions on new processes or products for internal staff members.
  • Assisted in creating and scheduling engaging content for various social media platforms
  • Maintained regular communication with clients, ensuring timely follow-ups, and customer satisfaction.
  • Organized and managed digital and physical documents to support efficient office operations
  • Proficient in Microsoft Office Suite, including Excel (data entry, reporting), OneNote (note-taking, collaboration), and Outlook (email/calendar management)
  • Experienced in using banking portals and Customer Relationship Management (CRM) systems to manage accounts and client information

Poker Dealer

Casino @ Dania Beach
11.2023 - 11.2024
  • Dedicated and customer-focused professional seeking a challenging customer service position to leverage my exceptional interpersonal skills, problem-solving abilities, and commitment to delivering outstanding customer experiences.
  • Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
  • Excellent listening skills, ensuring accurate understanding of customer needs and concerns.
  • Ability to remain calm and patient in high-pressure situations.
  • Adept at de-escalating conflicts and turning them into positive interactions.
  • Detail-oriented and organized, ensuring accurate and timely follow-ups.
  • Empathetic and customer-centric approach to problem-solving.
  • Collaborative team player with a commitment to achieving team and organizational goals.
  • Quick learner with the ability to adapt to new processes and technologies.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Maintained a high level of product knowledge to answer customer questions and provide accurate information.

Education

College Degree - General Studies

Jose Miguel Perez

Skills

  • Project management
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Document management
  • Process improvement

Timeline

Poker Dealer

Casino Miccosukee
11.2024 - Current

Assistant Director

Mortgages Nation
08.2024 - Current

Poker Dealer

Casino @ Dania Beach
11.2023 - 11.2024

College Degree - General Studies

Jose Miguel Perez

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