Jennifer Andras
Magnolia,USA
Summary
Operations professional with strong background in managing people, complex projects and driving operational excellence. Known for my commitment to delivering results. Dependable and driven, consistently meeting changing demands of business. Proven skills in customer relations & team leadership.
Overview
21
21
years of professional experience
Work History
Director of Operations
Paw Pals, LLC
Remote
07.2021 - Current
- As the Operations Manager I oversee all daily operations for an absentee owner.
- Manage 20-30 plus sitters and 2-4 administrative assistants.
- Responsible for hiring, terminating and training of staff.
- Scheduling guru.
- Provide that extra special touch for customer service to foster good relationships.
- Very responsive-return emails and phone calls the same day.
- Onboard new clients.
- Review visit reports & monitor staff activity to ensure all tasks are completed
- Constantly evaluate how can we serve our clients better.
- Book and invoice clients for services.
Administrative Assistant
Paw Pals, LLC
Centreville, VA
07.2019 - 06.2020
- Hired to assist the owner in organizing and expanding Paw Pals.
- Researched and implemented new software to better serve our customers.
- Ran all operations and scheduling while owner traveled.
- Interviewed potential sitters.
- Sitter manager.
- Coordinated meet ups for clients.
- Responded to email and phone inquiries.
- Scheduled meet and greets with new clients.
- Wrote monthly newsletter.
Studio Manager
Elements Massage
Geneva, IL
12.2012 - 08.2013
- Hired to lead staff and stimulate membership growth for an absentee ownership.
- Developed an operational structure for the studio.
- Trained front desk staff in sales techniques and proper customer service.
- Created and executed a local studio marketing plan.
- Responsible for hiring, training and terminating employees.
- Managed a staff of 14. Maintained employee files and conducted evaluations.
- Engaged clients and developed relationships. Led by example and increased membership retention.
- Organized and directed employee meetings.
- Planned and oversaw grand opening celebration, open houses, and off site promotional events.
- Processed bi-monthly payroll.
Operations Manager
Snap Fitness
Moline, IL
02.2008 - 08.2013
- Researched the competition and selected the appropriate sites for three fitness clubs.
- Designed and coordinated with vendors the build-out phase through to the opening of two clubs.
- Prepared for grand opening parties, distributed marketing materials and scheduled press releases.
- Create a customer-focused environment so members truly felt we cared about their health and accomplishing their goals.
- Networked with area businesses to cross-market and maximize exposure.
- Interviewed, hired and trained new staff.
- Managed staff consisting of three club managers and personal trainers.
- Scheduled and led employee meetings.
- Produced and distributed monthly newsletters.
- Engaged members, provided stellar customer service and increased retention.
Property Manager
Regency and Park Place Apartments
Bettendorf, IA
07.2005 - 02.2008
- Managed leasing and maintenance staff and led the team in reaching the desired financial and occupancy goals.
- Responsible for approving expenses and vendor payments.
- Liaised between corporate office and tenants, issued eviction notices and other communication as necessary.
- Reviewed leases and all necessary documents for new tenants.
- Coordinated with maintenance staff and vendors for apartment turnovers.
- Walked property daily to ensure units were rent-ready and oversaw move-in/move-out inspections.
- Identified potential problems and executed solutions.
- Hired and trained staff for my team as well as other properties.
- Produced timely and accurate weekly reports for regional manager and ownership.
- Prepared for annual inspection; contacted vendors and collected bids for future projects.
- Reinforced positive resident relations and increased occupancy.
- Attained occupancy goal for re-financing of property earning a $10,000 bonus.
Education
Upper secondary education -
Yoga Alliance
01-2009
Bachelor of Arts - Psychology
Augustana College
05-2004
Skills
- Team building & Management
- Office management
- Email Marketing
- Sales
- Customer service & retention
- Schedule management
- Property Management
- Supervising experience
- Leadership
Timeline
Director of Operations
Paw Pals, LLC
07.2021 - Current
Administrative Assistant
Paw Pals, LLC
07.2019 - 06.2020
Studio Manager
Elements Massage
12.2012 - 08.2013
Operations Manager
Snap Fitness
02.2008 - 08.2013
Property Manager
Regency and Park Place Apartments
07.2005 - 02.2008
Upper secondary education -
Yoga Alliance
Bachelor of Arts - Psychology
Augustana College