Jennifer Anfinson
Donnelly,ID
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Savon Pharmacy in enhancing customer satisfaction and streamlining operations. Skilled in data entry and insurance billing, I excel in problem-solving and maintaining HIPAA compliance. Recognized for training new staff and improving workflow efficiency, ensuring high-quality service in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician
Savon Pharmacy
McCall, ID
07.2017 - Current
- Processed prescriptions accurately, verified patient information, and supported pharmacist workflow in fast-paced pharmacy setting.
- Entered prescription data into pharmacy system, resolving insurance claim issues and patient profile discrepancies.
- Counted, labeled, and packaged medications while maintaining compliance with safety and dispensing procedures.
- Assisted customers with pickup requests, answered basic medication questions, and escalated concerns to pharmacist.
- Monitored inventory levels, restocked medications, and removed expired products to support organized pharmacy operations.
- Prepared controlled substance documentation, following regulatory requirements and secure handling protocols.
- Maintained HIPAA standards, protecting patient confidentiality during dispensing and communication processes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Store Manager
Mccall Drug/Blue Grouse Book Store
06.2015 - 07.2017
- Directed daily store operations across retail and book sales to maintain smooth customer flow.
- Supervised staff scheduling, task delegation, and shift coverage to support consistent service.
- Trained associates on point-of-sale procedures, merchandising standards, and customer assistance.
- Maintained inventory accuracy through receiving, stocking, and cycle counts for merchandise and pharmacy items.
- Resolved customer concerns promptly to preserve service quality and repeat business.
- Implemented merchandising displays to highlight featured products and improve store organization.
- Ensured compliance with store policies, safety procedures, and operational standards.
Deputy Auditor/Court Clerk
Valley County
Cascade, ID
04.2014 - 03.2016
- Reviewed financial records for accuracy, completeness, and compliance with county policies and applicable regulations.
- Reconciled accounts, identified discrepancies, and supported timely resolution of variances across departmental transactions.
- Evaluated internal controls to strengthen accountability and reduce risk in financial processing.
- Prepared audit documentation and organized supporting records for review and examination.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
HIPAA regulations
Insurance billing
Pharmacy law compliance
Multitasking and organization
Tech check tech certified
Vaccination certificate
Timeline
Certified Pharmacy Technician
Savon Pharmacy
07.2017 - Current
Store Manager
Mccall Drug/Blue Grouse Book Store
06.2015 - 07.2017
Deputy Auditor/Court Clerk
Valley County
04.2014 - 03.2016