Jennifer Aranda
Houston
Summary
Diligent server/bartender with solid background in managing front-of-house operations. Successfully led teams to enhance customer satisfaction and streamline service processes. Demonstrated expertise in team leadership and conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Manager
La Corita Sports Cantina
10.2022 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Store Manager's Assistant
TitleMax
02.2022 - 10.2023
- Worked to meet team's sales goals by selling loan and pawn products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, and more
- Developed customer relationships and provided unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition
- Maintained customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected
- Upheld compliance with company policies and procedures, as well as local, state, and federal laws and regulations
Customer Service Representative
ASK Telemarketing
11.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Shield Roofing & Sheet Metal
03.2020 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
Education
BA - Business Management
Alabama State University
05.2021
Skills
- Front of house management
- Employee scheduling
- Staff management
- Guest relations
- POS system operations
- Training and mentoring
Awards
- Percy J. Vaughn, Jr College of Business Administration Certificate of Honor
- Academic Excellence Scholarship
Certification
- Food Safety Manager Certification
- TABC Certification
- National Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Manager
La Corita Sports Cantina
10.2022 - Current
Store Manager's Assistant
TitleMax
02.2022 - 10.2023
Customer Service Representative
ASK Telemarketing
11.2020 - 03.2021
Receptionist
Shield Roofing & Sheet Metal
03.2020 - 08.2020
BA - Business Management
Alabama State University
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